Collection Specialist France

As a Collection Specialist at Air Products, your main responsibilities will include ensuring timely collections of outstanding balances from customers, responding to customer calls and emails efficiently, and handling any disputes or payment issues that may arise. You'll also be required to maintain accurate logs of customer information and collaborate closely with colleagues in sales and customer service to resolve any credit issues.

To apply for the Collection Specialist role at Air Products, you should have fluency in French and a good command of English; Dutch or German skills are advantageous. A background in Business Administration or Economics is preferred, along with experience in handling incoming and outbound calls related to credit and collections, and a basic understanding of accounting principles.

To thrive as a Collection Specialist at Air Products, strong negotiation skills and the ability to communicate clearly with customers and internal teams are crucial. Familiarity with MS Office tools and experience with SAP will also be beneficial. Staying organized and maintaining accurate records of customer interactions are essential for managing the various duties involved in the role.

Yes, prior experience in credit and collections is highly preferred for the Collection Specialist position at Air Products. Successful candidates typically have a background in managing customer accounts, resolving disputes, and conducting account reconciliations, which are central to fulfilling the responsibilities of this role.

As a Collection Specialist at Air Products, you can expect a supportive and inclusive work environment that prioritizes safety and diversity. We foster a culture where collaboration and innovation are encouraged, allowing you to grow in your role while actively contributing to our mission of driving sustainable energy solutions.

When answering this question, highlight specific examples from your past roles where you've successfully negotiated payment plans or resolved disputes. Discuss your approach, techniques used, and any positive outcomes that resulted from your actions.

It's important to convey your strategies for stress management, such as prioritizing tasks, staying organized, and taking short breaks to refocus. Provide examples of how you’ve maintained productivity even when facing tight deadlines or challenging customer interactions.

Describe your methodical approach to record-keeping, including types of software you've used, categorization techniques, and regular audits you perform to ensure accuracy. Highlight how accurate records assist in monitoring customer relationships and collections strategies.

Discuss your understanding of credit policies and the importance of compliance in fostering trust with customers. Explain how you stay informed about changes in these policies and how you ensure your practices align with company standards.

Talk about the importance of empathy, active listening, and clarity in communication. Provide examples of how you have successfully communicated with customers to alleviate their concerns and facilitate resolutions.

Provide a specific situation where you employed effective problem-solving skills to resolve a customer dispute. Explain the steps you took, the challenges faced, and the positive outcome that informed your approach in future situations.

Mention any CRM systems, accounting software, or collection platforms you've used, detailing your level of expertise. Discuss how these tools have helped you streamline processes and improve the overall collections experience.

Emphasize the importance of building rapport with customers even while pursuing collections. Discuss techniques for respectful yet firm communications that enforce company policy while still valuing the customer's experience.

Discuss key performance indicators such as days sales outstanding (DSO), collection effectiveness index (CEI), and customer satisfaction scores. Explain how tracking these metrics can help improve the collection process and customer experience.

Share your passion for helping customers, your interest in problem-solving, or your drive to improve financial outcomes for the company. Testimonies of personal growth or experiences that inspired your interest in this field would strengthen your answer.