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Operations Lead - Columbus Circle - job 1 of 2

WHY JOIN ALO?Mindful movement. It's at the core of why we do what we do at Alo—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.OVERVIEWThe Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.Operations Leader• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management• Champion strong visual standards for the sales floor• Support a safe work environment and efficient operation through strong stockroom standards and processesBusiness Leader• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsPeople Leader• Leads by example and inspires staff in daily operations and guest experience.• Directly oversee the Operations Associates; responsible for recruitment and development of talent• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leaderBusiness Partner• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)Operations Lead Qualifications:• 2+ Years prior work experience in a client-centric, sales environment• Proven leadership capabilities demonstrating excellent decision making• Values feedback, receptive to receiving feedback and eager to provide• High energy, upbeat and enthusiastic with the ability to integrate fun and work• Self-motivated with a desire to achieve results and excel individually, and as a team• Excellent interpersonal and written communication skills• Aligns with and embodies Alo's guiding principles• Job Level: AssociateThe Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).JUST SOME OF THE PERKS• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)• 401K with company matching (Full-Time Employees)• Monthly Store Incentives• Clothing Allowance• Free yoga classes at any of our SanctuariesThe Company's Lead base pay ranges from $20.00 - $24.00/ hour in New York, NY. Please also note, Leads are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.#LI-JJ1#LI-3#li-onsitePlease review our company California Job Applicant Privacy Policy HERE.
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What You Should Know About Operations Lead - Columbus Circle, Alo Yoga

Are you ready to take your operations expertise to new heights? Join Alo as an Operations Lead at our vibrant Columbus Circle location! Here at Alo, we believe in the power of mindful movement, and as the Operations Lead, you'll be at the heart of our mission to transform lives, both on and off the mat. You'll collaborate closely with our Operations & Visual Manager to drive profitability and efficiency in store operations. Your familiar touch with inventory management will shine as you lead processes to ensure optimal results. You'll be the go-to person for investigating and resolving inventory issues, as well as managing key operational functions like shipment, sales floor recovery, and supply management. But it’s not just about the day-to-day operations; you'll inspire your team and foster a coaching culture that brings out the best in your peers. Your leadership will help create a safe and engaging environment for both staff and guests. We're looking for someone with at least 2 years of prior experience in a client-centric, sales-focused role, fueled by an eagerness to provide and receive feedback. Sound like you? Plus, enjoy fantastic perks, including a generous employee discount, health benefits, free Alo Moves membership, and a clothing allowance. Ready to lead with us? Apply today and help us spread the joy of mindful movement!

Frequently Asked Questions (FAQs) for Operations Lead - Columbus Circle Role at Alo Yoga
What are the responsibilities of the Operations Lead at Alo?

The Operations Lead at Alo is responsible for driving store efficiency and profitability, executing inventory management processes, resolving inventory-related issues, and managing key operational functions such as shipment and sales floor recovery. This role is crucial in creating a positive work environment and enhancing the guest experience.

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What qualifications do I need to apply for the Operations Lead position at Alo?

To be considered for the Operations Lead position at Alo, candidates should have at least 2 years of experience in a client-centric, sales-focused environment. Strong leadership skills, the ability to communicate effectively, and a high energy level are essential. Candidates should also align with Alo's principles of mindfulness and community.

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What should I expect during the recruitment process for Operations Lead at Alo?

The recruitment process for the Operations Lead at Alo typically includes an initial phone interview, followed by one or more in-person interviews. You're likely to discuss your relevant experience, leadership style, and approaches to operational challenges. Be prepared to showcase your ability to drive results in a retail environment.

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Are there growth opportunities for the Operations Lead at Alo?

Absolutely! Alo is committed to nurturing talent, and as an Operations Lead, you will have the opportunity to develop your leadership skills further and advance into higher management roles, depending on your performance and career aspirations.

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What are the perks of being an Operations Lead at Alo?

As an Operations Lead at Alo, you can look forward to a variety of perks, including a generous employee discount, competitive medical, dental, and vision plans, free access to Alo Moves, and a clothing allowance. Additionally, full-time employees enjoy a 401K plan with company matching and monthly incentives.

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Common Interview Questions for Operations Lead - Columbus Circle
Can you describe your approach to managing inventory as an Operations Lead?

When managing inventory as an Operations Lead, I prioritize accurate tracking and efficient processes. I would begin by thoroughly reviewing inventory management systems and protocols, ensuring that every team member is trained properly. I believe in regular audits and utilizing metrics to forecast necessary adjustments to prevent shrink and optimize stock levels.

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How would you define good customer service in the context of a retail environment?

Good customer service in a retail environment means providing prompt and helpful assistance to customers while creating a welcoming atmosphere. It's about understanding customer needs, addressing inquiries with patience, and going the extra mile to ensure a positive shopping experience that encourages them to return.

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What leadership style do you adopt when leading a team?

I adopt a collaborative leadership style that emphasizes open communication and teamwork. I encourage team members to share their ideas and feedback, which fosters an inclusive atmosphere. Additionally, I lead by example, offering support and guidance while inspiring my team members to take ownership of their roles.

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How do you handle conflicts within your team as an Operations Lead?

Conflict resolution within a team is essential for maintaining a productive environment. I address conflicts immediately by facilitating open conversations between involved parties. I listen to all viewpoints and work collaboratively to find a solution that respects everyone's perspective while aligning with our team goals.

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What strategies do you implement for effective team motivation?

To effectively motivate my team, I focus on setting clear goals and providing recognition for achievements. Regularly scheduled team huddles allow us to celebrate successes and strategize on improvements. I also ensure that each team member feels valued by tailoring incentives that resonate with their individual motivations.

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Can you provide an example of how you improved operational efficiency in your previous role?

In my previous role, I noticed a bottleneck during the receiving process that delayed inventory flow. I led a project to reorganize the stockroom and introduced a more efficient system for categorizing incoming products, which significantly improved turnaround times and decreased errors in inventory counts.

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How do you prioritize tasks when managing a busy retail operation?

Prioritizing tasks in a busy retail operation involves a clear understanding of the overall business objectives and daily functions. I utilize checklists and time management tools, assessing which tasks impact customer experience most significantly, and tackling urgent issues first while ensuring that daily operations run smoothly.

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What do you think is the most critical metric for evaluating store performance?

While several metrics contribute to evaluating store performance, I believe sales per square foot is critical. It not only reflects the effectiveness of our merchandising and operational strategies but also indicates how efficiently we are utilizing our space to maximize revenue.

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What role does effective communication play in your daily responsibilities as an Operations Lead?

Effective communication is vital as an Operations Lead, as it ensures that everyone is aligned on priorities and expectations. I promote transparency by regularly updating my team on goals and operational changes, facilitating smooth information flow that empowers employees and enhances overall performance.

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How do you ensure compliance with company policies and procedures?

To ensure compliance with company policies and procedures, I implement regular training sessions for my team and encourage open discussions around our policies. I set up routine audits and check-ins to monitor adherence, while also creating a culture where team members feel comfortable raising concerns or suggestions for improvement.

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Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo. We are relentless about making the best yoga clothing in the world explicitly to inspire yogis (and yogis to be) to have more yog...

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Full-time, on-site
DATE POSTED
December 13, 2024

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