Sales & Service Manager - Century City

The Sales & Service Manager at Alo Yoga in Century City is responsible for overseeing the store's guest experience and sales strategies, ensuring that every customer has an exceptional visit. Key duties include leading the Sales & Service team, analyzing sales performance, collaborating with the General Manager on operational efficiencies, and fostering a positive team environment committed to Alo's values.

To be considered for the Sales & Service Manager position at Alo Yoga, candidates should have 3-5 years of retail or related industry leadership experience. Strong interpersonal and communication skills are essential, along with the ability to manage multiple tasks effectively. A working knowledge of MS Office is also required.

Alo Yoga prioritizes employee well-being through a comprehensive benefits package for the Sales & Service Manager role. This includes competitive medical, dental, and vision plans, access to mental health support, a generous employee discount, free virtual fitness classes through Alo Moves, and opportunities for professional development.

The Sales & Service Manager at Alo Yoga is expected to build a balanced schedule to accommodate the needs of the business and the team. All full-time employees should be available for opening, closing, and weekend shifts, especially during peak seasons like the holidays.

As a Sales & Service Manager at Alo Yoga, you'll enjoy various perks, including a clothing allowance, access to free yoga classes at any Alo sanctuary, and participation in a monthly store incentive bonus program, alongside other competitive benefits.

When answering this question, focus on collaborative and inclusive leadership styles. Highlight how you encourage team growth, share feedback, and embody mission-focused values that promote well-being and community engagement, all of which resonate with Alo Yoga’s philosophy.

Discuss your strategies for monitoring guest satisfaction, training your team on product knowledge, and creating a welcoming environment. Provide examples of how you've turned feedback into actionable improvements that elevate the shopping experience.

Outline a systematic approach that involves data analysis to identify shortfalls, brainstorming solutions with your leadership team, and implementing targeted sales initiatives to boost performance. Emphasizing your ability to adapt and motivate your team is key.

Share a detailed story about a particular campaign you spearheaded, including the planning, execution, and results. Emphasize your role in fostering teamwork and how you measured success through KPIs or customer feedback.

Explain your approach to regular coaching sessions and individual development plans. Highlight the importance of setting clear goals and regularly checking in to support team members, ensuring alignment with Alo Yoga’s mission.

Discuss specific tools or software you're familiar with for tracking sales performance, along with the analytics process you follow. Illustrate how you use data insights to make informed decisions and drive team performance.

Provide a framework for addressing challenging situations, such as actively listening to the customer's concerns, empathizing with their feelings, and proposing practical solutions. Mention the importance of maintaining professionalism and calm.

Share your techniques for fostering a positive work culture, such as recognizing achievements, encouraging team-building activities, and maintaining open lines of communication. Emphasize the significance of a motivated team in delivering superb customer service.

Articulate your methods, such as following industry blogs, attending conferences, or engaging with the community. Highlight your commitment to staying informed about market trends to better connect with customers at Alo Yoga.

Articulate your passion for the brand and its values, such as a commitment to mindfulness and community. Share how your personal and professional goals align with Alo Yoga’s mission and how you envision contributing to its success.