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Market Manager - Chicago Western Suburbs, Devices Offline Sales & Marketing

Description

Amazon offers a collection of revolutionary devices and the device business is one of the most innovative and fastest growing at Amazon. Our lineup includes Echo devices, Kindle e-readers, Fire tablets, Amazon Fire TV, and more. We pride ourselves in being able to provide customers a fully-integrated service with easy access to millions of movies, TV shows, magazines, newspapers, books, songs, apps and games.

The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the US. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores, educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.

Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.

Key job responsibilities
In this role you will:
· Travel to complete store visits within assigned territory
· Manage business expense (mileage, etc.) and submit expense reports accurately
· Effectively install, troubleshoot, and maintain a variety of Amazon devices in various national retail stores
· Assist customers and is an ambassador of the Amazon brand
· Develop professional relationships with store managers, general managers and in-store employees
· Educate store associates on the value of Amazon devices, accessories and Amazon ecosystem Work with retail sales personnel to resolve merchandising and training issues.
· Follow instructions to assemble displays and reset sections according to planogram
· Set-up and/or ensure powered displays are fully functional
· Conduct basic merchandising visits such as stocking, cleaning, auditing, and updating signage
· Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your region
· Conduct sales and training demonstration in-store and during large scale events based on program / market needs
· Complete daily instore reports to document visits, including submitting digital photos
· Participate in assisted selling activities during peak selling times at select retail locations
· Collect business and market insights from consumers and store associates
· Create and participate in quarterly business reviews and quarterly business reviews
· Work independently with minimal supervision
· May be asked to participate in overnight travel
· Be on your feet for up to 8 hours at a time
· Push, pull, lift or carry items up to 50 pounds (with or without reasonable accommodation)
· Must work flexible work hours including nights and weekends (ability to work 40 hours a week)
· It is required to possess a cell phone compatible with Form.com which includes, iOS and Android devices. Form.com is not compatible with Windows, Blackberry or any other OS
· It is required to have access to reliable transportation to travel between worksites during the work day
· Possess a valid driver’s license, proof of insurance

A day in the life
Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in-store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.

About the team

The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the Unites States. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.

Basic Qualifications

2+ years of work experience in retail sales · High School Diploma or equivalent · It is required to possess a mobile phone compatible with iOS or Android operating systems.

Preferred Qualifications

Bachelor's degree · 6+ years of relevant work experience in retail sales · Consumer electronics or high-tech products retail experience · Demonstrated ability to work independently with minimal supervision · Experience managing multi retail accounts · Experience and comfortability presenting to large audiences · Strong verbal and written communications skills · Composed, poised and professional demeanor · Attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,100/year in our lowest geographic market up to $75,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Average salary estimate

$59050 / YEARLY (est.)
min
max
$43100K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Market Manager - Chicago Western Suburbs, Devices Offline Sales & Marketing, Amazon

If you're ready to take on an exciting opportunity with Amazon as a Market Manager in the Chicago Western Suburbs, you're in for a thrilling ride in the dynamic world of Devices Offline Sales & Marketing! This role is perfect for someone who loves to engage with consumers and retail partners to promote and sell Amazon's innovative devices like Echo, Kindle, and Fire TV. In this position, you’ll be the face of Amazon, leading hands-on initiatives that enhance the in-store experience. Your responsibilities will include conducting training sessions for store associates, running promotional events, and helping customers understand the amazing benefits of Amazon products. You'll spend your days traveling to various retail locations, ensuring that each store has a stellar display of Amazon devices, while also troubleshooting and maintaining those setups. Every day will bring new challenges as you gather insights from consumers to help elevate the brand's presence. Flexibility is key; you’ll be expected to work evenings and weekends to meet the rhythm of retail. If you thrive on building relationships and have a knack for sales, this is your chance to shine at Amazon!

Frequently Asked Questions (FAQs) for Market Manager - Chicago Western Suburbs, Devices Offline Sales & Marketing Role at Amazon
What are the primary responsibilities of a Market Manager at Amazon?

As a Market Manager at Amazon, your primary responsibilities will include leading sales and marketing initiatives for Amazon devices in retail locations, managing in-store experiences, conducting training events for store associates, and ensuring effective merchandising across retailers. You'll also travel within your assigned territory and gather insights from customers and associates to maintain a positive brand image.

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What qualifications are needed for a Market Manager position at Amazon?

To qualify for a Market Manager role at Amazon, you need at least 2 years of retail sales experience and a high school diploma or equivalent. Preferred qualifications include having a bachelor's degree and 6+ years of relevant experience, particularly with consumer electronics. Strong communication skills and the ability to work independently with minimal supervision are essential.

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How does a Market Manager at Amazon engage with retail associates?

A Market Manager engages with retail associates by conducting training sessions on how to effectively sell Amazon devices and accessories. They foster relationships with store managers and employees, assist in resolving merchandising issues, and provide ongoing support to ensure that every team member understands the value of Amazon's product offerings.

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What kind of travel is required for a Market Manager at Amazon?

In the Market Manager role, you'll be required to travel within your assigned territory to visit various retail stores. This may include overnight travel depending on business needs, so having reliable transportation and the ability to manage business expenses is crucial.

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What type of work environment can a Market Manager expect at Amazon?

A Market Manager at Amazon can expect a highly flexible work environment that involves being on the go, interacting with diverse teams, and managing multiple retail accounts. The job requires dedication to building relationships in stores and is driven by creativity and independence, allowing you to tailor your approach based on local customer needs.

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Common Interview Questions for Market Manager - Chicago Western Suburbs, Devices Offline Sales & Marketing
Can you describe your approach to conducting training for retail associates as a Market Manager?

When conducting training for retail associates, I focus on interactive sessions that not only inform but also engage participants. I utilize product demonstrations and hands-on experiences to enhance learning. By encouraging questions and discussions, I ensure that associates leave the training confident in their ability to represent the Amazon brand effectively.

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How do you prioritize tasks when managing multiple retail accounts?

Prioritizing tasks when managing multiple retail accounts involves assessing each account's sales performance and issues. I use data analytics to identify which stores require immediate attention and develop a schedule that allows me to address concerns while also dedicating time for promotional events. This ensures that I effectively meet sales goals across the board.

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What techniques do you use to resolve merchandising issues in retail stores?

To resolve merchandising issues, I first communicate with store staff to get their insights on what isn’t working. If displays need adjustment, I follow planograms while offering constructive feedback to improve product presentation. Regular visits and building rapport with the store team are crucial for identifying and addressing these issues quickly.

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How do you stay motivated during long hours in-store?

Staying motivated during long hours in-store is all about maintaining a positive attitude. I remind myself of the impact I’m having on both customers and associates. Enjoying customer interactions and celebrating small wins throughout the day keeps me energized and engaged.

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Can you provide an example of how you influenced a team to achieve sales goals?

In a previous role, I organized a team-wide initiative where I rallied the sales staff around a monthly sales target. By creating friendly competitions and providing incentives for performance, we saw a noticeable increase in motivation. Sharing regular updates and celebrating achievements across the team also fostered a collaborative atmosphere that drove collective success.

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How do you handle customer complaints during in-store promotions?

Handling customer complaints during in-store promotions involves first listening actively to their concerns without interruption. I empathize and assure them that their feedback is valued. Then, I resolve the issue on the spot whenever possible or guide them to the appropriate team for further assistance. Maintaining a calm and professional demeanor is essential in these situations.

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What strategies do you use to gather insights from customers and store associates?

I consistently engage customers and store associates by asking targeted questions about their experiences and potential issues with our products. I take notes during conversations and follow up with surveys when suitable, ensuring that feedback is analyzed and integrated into our sales strategy for continuous improvement.

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How do you ensure that Amazon's brand standards are being met at retail locations?

I ensure that Amazon's brand standards are met at retail locations through regular store visits to audit displays and customer engagement practices. I provide constructive feedback to store staff during these visits and share updated merchandising guidelines. I also set up training refreshers to keep everyone aligned with Amazon’s quality expectations.

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Describe a time when you had to troubleshoot a device issue in-store.

Once, while setting up displays, I discovered that one of our Fire tablets wouldn’t power on. I quickly guided the staff through troubleshooting steps, including checking the power source and resetting the device. Once resolved, I used it as a teaching moment to demonstrate proper care and setup for the devices.

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What role does teamwork play in your success as a Market Manager?

Teamwork is crucial to my success as a Market Manager. I collaborate closely with both store teams and my colleagues at Amazon to align on sales goals and marketing initiatives. By leveraging each other's strengths, we create a cohesive front that maximizes our effectiveness at driving sales and enhancing customer experiences.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

1872 jobs
MATCH
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 7, 2025

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