Director & Counsel, Operations & Governance (APPS) - job 4 of 19

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together.

Description:

The General Counsel’s Organization (GCO) at American Express is seeking a Director & Counsel to support the U.S. Acquiring Partners, Product & Strategy (APPS) team within the Global Merchant & Network Services (GMNS) business.  The successful candidate will provide legal support and advice to the team managing our global third party processing relationships, including Payment Facilitators and participants in American Express’s OptBlue Program.  Key areas of focus will range from global program management activities, oversight and compliance to related sales, marketing, and processing channels.  These dynamic and innovative tech-driven payment companies represent an expanding and evolving segment for American Express.  This role will collaborate within GMNS to advise business partners on operational, governance and compliance infrastructure as the payments ecosystem, comprised of sophisticated merchant-acquirers, payment processors, fintechs, and emerging specialty players, evolves. 

This role sits within the Global Merchant and Network Services (GMNS) GCO team.  The GMNS business is a core business of American Express and fundamental to the operation of the American Express global payments network. GMNS builds and maintains relationships with merchants that choose to accept the American Express Card and financial services companies who enable merchants to accept the Card, simultaneously delivering differentiated products and services and driving revenue growth for both merchants and American Express.

Given the dynamic nature of the global payments industry and the valued partnership between GCO and the GMNS business, we see it as imperative to attract and develop talented people by:

·       Providing rich work experiences and opportunities for professional development

·       Recognizing and rewarding those who drive and deliver results

·       Respecting and valuing diversity, integrity, and personal accountability

Roles and Responsibilities:

·       Provide legal support for the dynamic, global APPS business team, working with a highly skilled and experienced team of lawyers and legal on a wide variety of matters such as, risk identification and mitigation, compliance, operational capabilities, and data strategy and security, all within a dynamic business and regulatory and legal environment.

·       Provide guidance on the evolution of the Amex third party processor ecosystem to ensure robust compliance oversight and enforcement mechanisms while coordinating with other facets of the Amex business, including network and proprietary relationships teams and other legal, operational and policy matters.

·       Drive global consistency and awareness of across a range of payment facilitator models from a legal, contractual, and operational standpoint, including through a related global legal center of excellence.

·       Partner with legal colleagues and other business and stakeholder groups worldwide (including international GCO, compliance, risk, and business development leads) to ensure the most effective support and relevant expertise is applied across all matters.

·       Support the identification and implementation of process improvements.

·       Participate in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-cutting issues and strategic projects.

·       Support effective, cost-conscious targeted engagements of outside counsel where necessary, with a disciplined approach to budget management.

Minimum Qualifications:

·       J.D. with admission to New York Bar or eligibility to do so

·       6+ years of relevant work experience in a law firm and/or in-house corporate legal environment

·       Specific experience and knowledge in drafting, reviewing, and negotiating complex commercial agreements and providing thoughtful and practice advice on complex business issues

Preferred Qualifications:

·       Experience with the payments or e-commerce industry or merchant acquiring

·       Strong analytical, problem-solving and project management skills

·       Ability to build strong client relationships and bring to light areas of legal and compliance risk, and other issues requiring legal-influenced problem solving

·       Ability to generate creative and innovative solutions to novel issues

·       Ability to communicate complex issues clearly and persuasively, in both written and oral format

·       Excellent collaboration, interpersonal and teamwork skills;, work well in cross-functional team settings and partner with others to drive results

·       Ability to manage and prioritize competing demands while maintaining close attention to details and meeting deadlines

·       Appetite to develop in-depth knowledge of business operations and apply that understanding in furnishing legal advice

·       Self-motivated, high level of personal energy and commitment

·       Strong leadership skills, growth mindset and customer focus

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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