Insurance Regulatory Manager (Amex Assurance) - job 14 of 19

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Global Specialty Servicing (GSS) & Amex Assurance Company (AAC) is a team that provides best-in-class specialty servicing.  Specialty servicing includes insurance servicing, non-card servicing, and value generation marketing activities.  As process owners, the team leads the end-to-end customer experience at both our third parties as well as our proprietary teams.  Additionally, the team is responsible for the management and regulatory aspects of Amex’s wholly owned subsidiary, Amex Assurance Company. 

Your primary responsibilities will include ensuring our company’s compliance with all regulatory bodies, understanding upcoming regulations and their impact on our claims operation, and developing and implementing plans to meet those requirements.

Additionally, responsibilities will include documenting processes, identifying risks and gaps and partnering with Control Management to ensure adequate controls are in place to mitigate risks.

Our ideal candidate has a strong understanding of regulatory guidelines and standards in the insurance industry and is process driven.

They have proven experience in claims, regulatory affairs, project management skills, and exceptional attention to detail.

Responsibilities:

• Develop and implement claims regulatory strategies and plans
• Ensure regulatory compliance of the claims function
• Monitor changes in relevant legislative, regulatory, and industry requirements
• Collaborate with internal departments to ensure compliance with regulations
• Develop and maintain regulatory claims policies and procedures
• Educate staff on regulatory requirements and updates

Minimum Qualifications:

• Proven 3 years work experience in a regulatory affairs management or similar role
• In-depth knowledge of claims regulatory guidelines and standards in the industry
• Strong project management and leadership skills
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and analytical skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications: 

• Bachelor’s degree in a related field; advanced degree preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.