Manager- Risk Management Operational Resilience

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures.   It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.

Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) at American Express.  This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services.  The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

As the Manager of Operational Resilience, you will be part of a team of professionals assisting to design and implement the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience. In addition, you will also be responsible for supporting crisis monitoring and reporting for potential enterprise operational disruptions and crisis response for actual disruptions.

 Key Responsibilities: 

• Collaborate with various stakeholders to develop and implement the Operational Resilience framework, including but not limited to: 
• Creation and maintenance of procedures, and standards
• Engage in depth reviews to establish and maintain the Critical Business Services (CBSs) including mapping of dependencies to locations, people, third parties, and systems, and defining impact tolerance levels for potential outages
• Conduct resilience assessing initiates - including Critical Business Services scenario testing, in collaboration with the CBS owner and related operational programs, such as Information Security, Information Technology, Operational Risk and Third Party Risk Management
• Serve as trusted advisor, offering constructive feedback and challenge resilience plans
• Support Operational Resilience reporting to required committees and AXP Board 
• Partner with operational resilience teams in international markets to ensure consistent implementation of operational resilience framework
• Stay updated on industry trends and evolving global regulatory requirements around Operational Resilience.

Minimum Qualifications:

Experience and Background:

• 5+ years’ experience in Operational Resilience/ Risk Management and/or Business Continuity. Experience in 1st line and 2nd line role is preferred
• Demonstrated track record in designing and executing resilience assessing initiatives – including dependency mapping, impact assessments, and scenario testing
• Strong understanding of American Express products, services, and organizational structure 
• Strong problem-solving skills; ability to see the big picture with attention given to critical details. 
• Demonstrated ability to successfully manage multiple priorities under pressure. 

 Leadership Skills:

• Demonstrate thought leadership to understand complex processes and provide credible challenge.
• Excellent relationship, collaboration, and presentation skills with ability to interact and influence stakeholders in a matrixed organization. 
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged. 
• Ability to communicate key risks to colleagues, business partners, and senior leaders  

Preferred Qualifications: 

• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred. 
• Bachelor’s degree required; MBA or advanced degree preferred 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.