Program Manager (Manager Assistant) - Global Infrastructure - job 4 of 21

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Global Infrastructure (GI) is a team of 4,500 colleagues and contractors globally, making it the largest organization within Technology. Its mission is to deliver a secure, stable, and scalable infrastructure that enables Technology to be predictable, transparent, efficient and offer the best-in-class experiences.

The Manager Assistant will report directly to GI’s Chief of Staff and help execute on all aspects and deliverables of GI’s Executive Office, which is headed by GI’s Executive Vice President (EVP).

In this role, the Manager Assistant will be responsible for ensuring the effectiveness and efficiency of the leadership team’s operating rhythm and delivery of goals. This is a great opportunity for a driven individual to apply program or operations management skills scaled in a fast-paced, exciting technology organization.

To drive success in a team with this breadth, it is imperative that the candidate for this position is innately communicative, responsive, transparent, organized, proactive, and accountable. The ideal incumbent will successfully navigate competing priorities, apply thought leadership, operate as a trusted advisor, and consistently embody American Express’s Blue Box Values in their execution.

Key Responsibilities include:

• Partner across the organization to define, document and communicate strategic priorities that shape GI’s mission
• Track the organization’s performance against GI’s goals and objectives, and communicate progress to leadership on a regular basis
• Develop agendas and content for key meetings, events and the EVP’s site visits (e.g. Town Halls, workshops, employee engagement events, team build activities, dinners, networking sessions, etc.)
• Draft communications to be sent by members of the GI Executive Office
• Host regular meetings within GI; track minutes and actions items, and follow up with owners on respective action items
• Collaborate with enterprise partners and other centers of excellence on key initiatives
• Collect and consolidate deliverables throughout the organization
• Support annual processes by partnering across the organization to ensure GI’s completion of talent assessments, year-end performance reviews and business planning
• Follow up with GI leadership to mitigate latency in hiring cycle times and MyInfo changes
• Develop relationships amongst the organization that allows the incumbent to understand the pulse of the team, assess the health of colleague engagement and development within the team, and propose recommendations to address or optimize key themes/top priorities
• Increase the efficiency of existing processes and procedures to enhance the organization’s internal capacity
• Take on stretch assignments as capacity allows (e.g. senior leadership offsite visits, strategic pillar working groups, real estate forecasting)

Required Skills & Experience:

• Excellent organization and planning skills
• Ability to influence a community of senior leaders and colleagues, including peer groups, to reach common goals
• Excellent communication skills and the ability to tailor complex messages to various audiences from colleagues to executives  with brevity, simplicity and impact
• Ability to work under pressure with tight deadlines while maintaining strategic perspective of the bigger picture
• Solid business acumen and understanding of how large matrixed organizations operate
• Ability to balance attention to detail and accuracy while prioritizing continuous requests
• Versatile multitasker with creative problem-solving skills
• Strong sense of integrity with ability to handle highly sensitive issues and maintain complete confidentiality
• A demonstrated self-starter with working knowledge of project management and process improvement who can lead projects with autonomy
• Eager to lead, as well as follow, and receive feedback with an outlook toward team success and growth
• Ability to build strong relationships and trust through proactive collaboration, transparency, and delivering on commitments
• Minimum of 4 years of relevant work experience
• Undergraduate degree required

Preferred Skills & Experience:

• Prior experience in Technology is preferred

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.