Senior Analyst - Enterprise Control Management, Learning & Communications - job 15 of 27

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role? 

The Senior Analyst - Enterprise Control Management, Learning & Communications will be responsible for supporting the execution of learning and communications strategies aimed at enhancing the understanding and awareness of operational risk management practices across the 1st Line of Defense (1LOD).

Responsibilities Include:

• Support the development and delivery of communications to the 1LOD.
• Manage the delivery of content for a variety of communication channels; write, review, edit and proofread content.
• Consult with stakeholders and leadership in the planning, creation, and delivery of communications.
• Co-own oversight of the ECM intranet site – inclusive of content development, design, and measurement.
• Monitor, evaluate, and report on performance of communications activities; make recommendations based on findings/opportunities discovered.
• Co-manage editorial calendar, ensuring alignment with ECM’s priorities.
• Create and maintain distribution lists for target audiences.
• Support the assignment of trainings; manage attendance tracking and reporting.

Minimum Qualifications:

• 1 to 4+ years of experience in supporting the development and execution of training & communication strategies. Financial services experience is preferred.

Preferred Qualifications:

• Familiarity with relevant regulations and experience in ensuring compliance within a communication environment.
• Ability to support continuous improvement in communication effectiveness, utilizing innovative methods.
• Strong communication and collaboration skills within a matrix organization, with an ability to engage with diverse stakeholders.
• Ability to identify important areas in communication and prioritize work accordingly.
• Experience in supporting transformation and change initiatives within an organization.
• Experience in designing and implementing communication programs.
• Excellent organizational and problem-solving skills with attention to detail.
• Strong consultation, communication, facilitation, and presentation skills; ability to understand challenges and articulate them into actionable plans.
• Background in risk management or related industry knowledge.

ORMCM

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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