Senior Analyst - Enterprise Control Management RCSA - job 4 of 17

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role?

The Senior Analyst, RCSA will support the implementation of the Risk & Control Self-Assessment  (RCSA) program in alignment with the 2LOD framework. This role is instrumental in fulfilling regulatory commitments and promoting a risk-aware culture across the organization.  

Responsibilities Include:

• Help provide RCSA guidance to Business Units (BUs) on 2LOD policies and translate emerging standards into BU execution context, which will be incorporated into associated 1LOD procedure documents to ensure alignment with the 2LOD framework, maintaining consistency and compliance across the organization.
• Support development of RCSA procedures and standards for Operational Risk Management programs, creating and refining protocols such as escalation procedures to enhance 1LOD execution.
• Help facilitate the understanding and use of the risk governance framework by the 1LOD across the enterprise.
• Integrate regulatory changes by establishing processes to monitor and incorporate regulatory updates into 1LOD procedures and standards.
• Share insights and best practices by helping to disseminate insights, best practices, and lessons learned across the enterprise to improve operational risk management practices.

Required Qualifications:

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function); understanding of critical operational risk management lifecycle activities.
• Project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.

Desired Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Exceptional organizational and problem-solving skills with attention to detail and critical thinking skills.
• Experience in at least one of the following:
  • Supporting identification of operational risks throughout business processes and systems.
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
  • Supporting independent control monitoring, including identification of control improvements.
  • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing.
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.

ORMCM

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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