Senior Audit Manager - Global Services Group - job 5 of 21

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

Comprising key internal and external servicing functions, Global Services Group (GSG) delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express. 

Key Responsibilities:

• Participate as a key team member on integrated audit projects responsible for assisting with annual planning and owning core audit tasks, more complex areas and challenging workloads on successive assignments
• Translate business risks, controls and supporting data into analytic requirements and partners with a development team to build audit analytics
• Proficient use of automated work papers and other department and company tools
• Ensure effective and efficient execution of audits in conformance with professional and department standards, budgets, and timelines
• Present audit objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional competent manner
• Validate that actions taken by management to address findings are appropriate and document the results
• Maintain internal audit competency through ongoing professional development including data literacy skills
• Proactively manage audit execution including supervise and mentor junior staff, review their workpapers, and escalate issues
• Monitor a portfolio of audit analytics, assess analytic results, use the analytic data to tell the potential business story, and work with audit and business colleagues to validate that story
• Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results
• Assist multiple team leaders, senior auditors and staff auditors in accomplishing team objectives and producing excellent results
• Effectively coach, teach, mentor and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices

Minimum Qualifications

• 5+ years of relevant experience in audit, risk identification or control testing. 
• Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications
• Experience with technology control testing including interface inputs, reports, application security and business continuity and third parties
• BA, BS, or equivalent degree in accounting, finance, business, information systems, data analytics, information technology, computer science or equivalent degree, or related field. 
• Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards
• Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with clarity and professionalism 
• Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps
• Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle
• Effectively works independently, within a team and across teams in a fast paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities

Preferred Qualifications

• Preferred financial services industry experience and an understanding of related products, services, features, economics and key regulations
• Advanced degree
• CPA, CIA, CRCM, CISA, CISM, CAP or equivalent certification

Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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