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Senior Infrastructure Engineer - job 10 of 25

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

 American Express is in an exciting cloud transformation journey driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative solutions for cloud operations to support our customers seamlessly across physical, digital, mobile, and social media, join our transformation team!

Do you want to operate and run a highly available, global scale enterprise-wide IaaS cloud platform on Linux and Windows platforms? Then you should consider this innovative and creative opportunity where you can be a key transformative contributor in Cloud Operations (PaaS/IaaS) for American Express.

You will lead the operations team and contribute to building processes and tools that allow monitoring, diagnosing, and debugging of the platform services and its hosted applications.  

You will architect, design, and implement improvements in process and tools to improve platform  stability and resilience. You will contribute to scalable, secure, highly available infrastructure on a variety of platforms such as Redhat Linux, Big Data technologies  and other related technologies and get exposure to various cutting-edge tools and technologies.

Technical Skills

·       10+ years of experience in Linux Systems

·       8+ Years of demonstrated experience in Architecture/Engineering of Big Data technologies 

·       Demonstrated Experience in Realtime Technologies Elastic Search, Redis, Kafka, Spark streaming..

·       Demonstrated experience in GCP stack (specially BigQuery, BigTable, Dataproc, spanner dB, composer..) is highly preferred

·        Demonstrated Experience in leading highly technical engineering teams who manage 1000s of Physical servers.

·       Demonstrated ability to learn new technologies in ever changing Big data/GCP landscape.

·        Strong troubleshooting, performance optimization and problem solving skills

·       Knowledge of configuration/observability tools  management tools like Puppet, icinga/Splunk.

Non-Technical Skills: 

Familiar with agile, ITIL other rapid application development stack

·       Ability to effectively interpret technical and business objectives and to articulate solutions

·       Ability to enable business capabilities through innovation and analysis. 

·       Have driven support for ongoing application availability. 

·       Participates in cloud scale, architecture, design, and maintenance

·       Keen focus towards delivering a great developer experience (DX) 

·       Develops deep understanding of tie-ins with other systems and platforms

·       Works closely with infrastructure, product, engineering, and solutions on feature sets that impact multiple platforms and products

·       Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization

 

Educational Qualifications:

·       Bachelor's in CS or related field. Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred 

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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What You Should Know About Senior Infrastructure Engineer, American Express

Join Team Amex as a Senior Infrastructure Engineer based in sunny Phoenix, Arizona! Here at American Express, we’re all about empowering our employees to reach new heights. In this dynamic role, you’ll be diving deep into our exciting cloud transformation journey, working with a talented group of tech wizards who are committed to delivering innovative solutions. You'll have the chance to architect and engineer solutions across our enterprise-wide IaaS cloud platforms, ensuring they run smoothly on both Linux and Windows systems. Your creative input will contribute to building internal processes and tools that monitor and enhance the stability and resilience of our services. We’re looking for someone with extensive experience in Linux systems and Big Data technologies, someone who thrives in an agile, fast-paced environment. Collaborating closely with product, engineering, and solutions teams, you’ll help shape the future of technology at American Express. Just picture yourself implementing cutting-edge technologies, solving challenging problems, and mentoring fellow engineers—all while being recognized for your leadership and contributions. Plus, with opportunities for professional development and a strong emphasis on work-life balance, you can grow both personally and professionally. Are you ready to make an impact in a role that values your opinions and the unique skills you bring? If so, let's lead the way together at American Express!

Frequently Asked Questions (FAQs) for Senior Infrastructure Engineer Role at American Express
What are the primary responsibilities of a Senior Infrastructure Engineer at American Express?

As a Senior Infrastructure Engineer at American Express, you will lead operations and contribute to building processes that optimize our cloud platform's performance, monitor system stability, and ensure the seamless running of services. You'll be designing and implementing improvements while managing various Linux and Windows infrastructure components.

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What qualifications are needed for the Senior Infrastructure Engineer position at American Express?

To thrive as a Senior Infrastructure Engineer at American Express, you’ll need at least 10 years of experience with Linux systems and 8 years focused on Big Data architecture and engineering. Familiarity with real-time technologies like Elastic Search and Kafka, as well as cloud platforms like GCP, is preferred. A bachelor's degree in a related field is required; a master's degree is a plus.

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How does American Express support the professional development of Senior Infrastructure Engineers?

American Express is dedicated to your growth as a Senior Infrastructure Engineer by providing dedicated time for professional development, various training opportunities, and resources aimed at keeping your skills sharp in the constantly evolving tech landscape.

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What tech stack will I work with as a Senior Infrastructure Engineer at American Express?

In this role, you’ll be working with the latest cloud technologies, Linux systems, and Big Data tools. You'll have exposure to GCP stack components such as BigQuery and BigTable, as well as numerous cutting-edge technologies to solve complex problems in innovative ways.

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What kind of culture can I expect at American Express as a Senior Infrastructure Engineer?

At American Express, you'll join a diverse, inclusive culture that values teamwork, collaboration, and innovation. As a Senior Infrastructure Engineer, your voice will be valued, and you will be encouraged to share ideas and contribute to the overall success of the team.

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Common Interview Questions for Senior Infrastructure Engineer
What are your strategies for managing high availability in cloud environments?

In cloud environments, managing high availability involves setting up redundant systems to avoid single points of failure, leveraging load balancing, and implementing robust monitoring systems to preemptively address issues before they affect service.

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Can you describe your experience with Big Data technologies?

I have extensive experience with Big Data technologies, having architected systems using tools like Kafka for real-time data streaming and Spark for batch processing. I thrive on constantly learning about new technologies and integrating them into existing systems.

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How do you approach troubleshooting complex infrastructure problems?

When troubleshooting, I first gather relevant logs and metrics to understand the issue's context. Next, I employ a systematic approach to isolate the problem, analyze potential causes, and implement targeted solutions, always documenting the process for future reference.

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How do you ensure your projects align with business objectives?

I ensure alignment by regularly communicating with stakeholders to understand their needs. I use agile methodologies to adapt our technical solutions to meet business goals while maintaining a flexible approach to changing requirements during the project's lifecycle.

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What experience do you have with cloud platforms like GCP?

I have substantial experience using GCP, specifically with services such as BigQuery for analytics and Dataproc for processing large datasets. I have worked on migrating legacy systems to GCP, optimizing them for performance and scalability.

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Have you implemented any automation in your previous roles?

Yes, I have leveraged automation tools like Puppet and Ansible to streamline configurations and deployment processes. This has significantly reduced setup times and ensured consistency across our infrastructure.

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What do you think is the most critical skill for a Senior Infrastructure Engineer?

The most critical skill for a Senior Infrastructure Engineer is the ability to learn and adapt swiftly to new technology trends. This adaptability, paired with strong problem-solving and leadership skills, ensures we can meet ever-evolving business needs.

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Can you explain your experience with observability tools?

I have actively used observability tools like Splunk and Icinga to monitor system performance metrics. This proactive approach has allowed me to catch potential issues early, improve our service levels, and provide better developer experiences.

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What role does collaboration play in your projects?

Collaboration is paramount in my projects. I ensure that all team members contribute their expertise, facilitating knowledge sharing. This collective input leads to innovative solutions and enhances team cohesion.

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How do you keep your technical skills current?

I stay current by engaging in continuous learning through online courses, attending industry conferences, and actively participating in tech communities. This allows me to remain proficient in emerging technologies and apply them effectively in my role.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
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Full-time, hybrid
DATE POSTED
April 21, 2025

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