Senior Manager - Enterprise Control Management Governance - job 2 of 3

You Lead the Way. We’ve Got Your Back. 

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

 At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

 Join Team Amex and let's lead the way together. 

 American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management. 

The Enterprise Control Management team (ECM) within AENB operates as a Center of Excellence to serve as a central support hub for all first line (1LOD) control management teams throughout the enterprise and is a key connection point with the second line Global Risk & Compliance (GRC) teams. 

How will you make an impact in this role?  

The Senior Manager of Enterprise Governance will support the Director in coordinating the Control Management Leads Forums, Collaboration Groups, and Town Halls to drive lessons learned and best practices for all BU Control Management teams across the enterprise. This role will play a crucial part in fostering an integrated and consistent approach to risk governance within the 1LOD and enhancing communication across business units.  

Responsibilities Include: 

• Plan, coordinate, and set the strategic agenda for Control Management Leads Forums across business units to drive lessons learned, share insights, communicate best practices, and drive consistency across the Control Management organization. 
• Plan, coordinate, set the strategic agenda, and lead the Control Management Governance Collaboration Group across business units to drive community within the Governance pillar, share best practices, preview upcoming requirements or Policy changes that impact (1LOD), and drive consistency across the Control Management Governance teams.  
• Plan, coordinate, and set the strategic agenda for the Control Management Town Hall, which is held quarterly and broadcasted live across the enterprise. Town Halls foster a sense of community within Control Management, ensure colleagues have an awareness of the strategic vision for the organization, and provide a forum for key updates and changes that impact 1LOD.  
• Develop and implement initiatives that foster meaningful connections among Control Management colleagues enterprise-wide, promoting collaboration and a sense of community. 
• Monitor and evaluate the performance and effectiveness of the Forums, Collaboration Group, and Town Halls to ensure the content is valuable, meets stakeholder needs, and drives business outcomes.  

Minimum Qualifications: 

• Bachelor's degree in finance, business, risk management, or a related field; advanced degrees (e.g., MBA, MSc) or project management certifications are advantageous.   
• Exceptional project management skills. Ability to successfully drive project results while prioritizing multiple work streams under time constraints and changing priorities. 
• Strong communication and presentation skills. 

 Preferred Qualifications 

• Experience in risk management, governance, compliance, regulatory, or audit within a financial services context. 
• Ability to build strong relationships with diverse stakeholders at all band levels and work effectively in a collaborative, multi-cultural, team environment.  
• Ability to take initiative and drive outcomes, especially when there is no predefined roadmap.   
• Outstanding analytical and problem-solving skills with a strong attention to detail.  

ORMCM

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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