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Senior Manager - Risk Management - job 3 of 16

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Data Strategy team within Credit & Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.

This Senior Manager will be responsible for external data strategies for US Consumer Customer management & Lending strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends & competitive solution, develop & implement effective strategies & innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.

Leadership 

  • Own projects on data transformation, define business problem statement & plan for evaluation, delivery & accomplish key results.
  • Lead with an external perspective, able to offer an understanding of data innovation in the marketplace & influence & shape data strategies.
  • Ability to navigate multi-function & stakeholders to gather diverse information & funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy & Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement & Supply Management, Operational Excellence, Risk Product.
  • Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.

Data-driven impact

  • Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc, and influence for US Consumer Customer management & Lending strategy and models use cases and maximize return on data investments.
  • Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract & data transformation.

 Operational excellence

  • Fortify foundation by ensuring permissible use & service level agreements are established, data quality controls enhanced, usage volatilities are investigated & resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership & Capability Product owners & Product Managers.
  • Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.

Minimum Qualifications

  • Adept at assimilation of technical requirements on product, process & contract to inform problem statements, project plan, key success metric and dependencies, executive communication.
  • Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed
  • Ability to manage and lead large scale projects with multiple cross functional partners
  • Good communication and influencing skills with an ability to translate business problem statement into analytical exercise & analytics outcomes into compelling business insights and recommendations
  • Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting
  • Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint
  • At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function
  • Knowledge of Credit Risk standards, practices, or external Credit data sources
  • Master's Degree or higher required, concentration in a quantitative field preferred
  • Adaptable interpersonal skills, high energy, and a proven team-first mentality
  • The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$127500 / YEARLY (est.)
min
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$90000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager - Risk Management, American Express

If you're looking for a brilliant opportunity to advance your career, consider the Senior Manager - Risk Management role at American Express in New York, New York. Here at Amex, we foster an environment that’s not only inclusive but also dedicated to your growth. You will be at the forefront of driving vital risk and data strategies that enhance customer experiences while ensuring robust management of credit and fraud complexities. Your responsibilities will include leading discussions with leadership to shape future strategies while leveraging large data sets to devise innovative solutions. The position offers a fantastic opportunity to collaborate with a diverse group of professionals and engage with industry leaders at conferences. You’ll be crucial in guiding multi-functional teams to develop and implement effective data strategies that aim to revolutionize our risk management practices. We emphasize a culture of feedback and career development, so your role would also include mentoring up-and-coming talent. The ideal candidate is a strategic thinker with a solid analytical background, capable of translating complex data insights into actionable business strategies. With a competitive salary and a wealth of benefits tailored to ensure your well-being, including flexible working arrangements and comprehensive support programs, American Express is dedicated to helping you succeed both professionally and personally. Join Team Amex and contribute to a culture that appreciates the power of insights and innovation in driving success.

Frequently Asked Questions (FAQs) for Senior Manager - Risk Management Role at American Express
What are the main responsibilities of a Senior Manager - Risk Management at American Express?

As a Senior Manager - Risk Management at American Express, you will be responsible for leading external data strategies for consumer customer management and lending. This includes analyzing large data sets to improve risk discrimination, leading discussions with leadership to influence enterprise strategy, and ensuring compliance with data quality controls. You will also be expected to collaborate with cross-functional teams to deliver innovative data products and insights.

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What qualifications do I need to apply for the Senior Manager - Risk Management position at American Express?

To qualify for the Senior Manager - Risk Management at American Express, candidates must have at least 5 years of experience in a financial services organization with a focus on data strategy or consumer credit. A Master's degree in a quantitative field is preferred, along with strong technical skills in data evaluation and a proven capability to manage large scale projects across multiple team structures.

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How does the Senior Manager - Risk Management role at American Express contribute to customer experience?

The Senior Manager - Risk Management at American Express plays a vital role in enhancing customer experience through data-driven insights. By evaluating and integrating various data sources, you will help to create effective strategies that drive decision-making in both credit risk and fraud prevention, ensuring that customers receive optimal service and security.

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Does the Senior Manager - Risk Management role at American Express allow for professional growth and development?

Yes, at American Express, the Senior Manager - Risk Management role encourages professional growth. The company prioritizes career development and training opportunities, offering employees the resources and mentorship necessary to advance their skills. Additionally, your involvement in key projects and partnerships provides valuable experience to shape your career trajectory.

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What type of work environment can I expect as a Senior Manager - Risk Management at American Express?

At American Express, the work environment for a Senior Manager - Risk Management is collaborative, inclusive, and dynamic. The company supports flexible working arrangements and values diverse perspectives. You will work alongside talented professionals in a setting that fosters innovation, allowing you to make a significant impact on the organization.

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Common Interview Questions for Senior Manager - Risk Management
What strategies would you implement to improve risk management processes?

To improve risk management processes, I would start by conducting a thorough analysis of existing systems and data flows. Engaging stakeholders across departments to gather insights is crucial. Then, I would focus on integrating advanced analytics to identify potential risks proactively, along with creating a culture that encourages continuous feedback and innovation.

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How do you handle tight deadlines while managing multiple projects?

Managing tight deadlines requires strong organizational and prioritization skills. I approach this by breaking down projects into manageable tasks and setting clear timelines. Effective communication with team members ensures everyone is aligned and aware of priorities, allowing for collaborative problem-solving in time-sensitive situations.

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Can you describe an experience where you successfully influenced senior leadership?

In a previous role, I presented data-driven insights regarding a significant regulatory change. I tailored my presentation to address key concerns for senior leadership and proposed actionable steps. This approach not only gained their support but also led to the successful implementation of new compliance measures across the organization.

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What tools and technologies are you proficient in that will assist you as a Senior Manager - Risk Management?

I am proficient in tools like Python and Hive for data analysis, as well as Excel for tracking reports and modeling scenarios. My experience with cloud environments has also equipped me to manage large datasets effectively. Utilizing these technologies will enable me to extract valuable insights for risk management at American Express.

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How do you ensure effective communication across cross-functional teams?

To ensure effective communication, I advocate for regular check-ins and updates among cross-functional teams. Establishing clear goals and expectations fosters transparency, while utilizing collaboration tools helps maintain ongoing dialogues. I also prioritize listening actively to feedback from colleagues to adapt and improve communication strategies as needed.

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What is your approach to mentorship and team development?

My approach to mentorship focuses on building trust and providing constructive feedback. I believe in creating opportunities for team members to take ownership of projects while offering guidance. Encouraging regular career discussions helps identify aspirations and align them with suitable development paths.

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Describe a situation where you had to analyze complex data to drive decisions.

In my previous position, I analyzed purchasing patterns to identify risks related to credit defaults. I utilized predictive modeling techniques to forecast potential impacts. Presenting these findings to senior management played a key role in shaping our lending strategies and minimizing risk while enhancing customer satisfaction.

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How would you manage conflict within your team?

Managing conflict involves proactive communication and mediation. I would create a safe space for team members to voice their concerns and facilitate discussions to address issues directly. Encouraging a solution-oriented mindset and focusing on common goals can help resolve conflicts, fostering a more harmonious working environment.

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What methods do you use to keep current with industry trends in risk management?

I stay updated with industry trends by regularly attending conferences, subscribing to relevant journals, and participating in professional networks. Engaging with thought leaders in risk management also provides valuable insights that I can leverage in my strategies at American Express.

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Why do you want to work at American Express as a Senior Manager - Risk Management?

I am drawn to American Express because of its commitment to innovation and customer-centric values. The emphasis on collaboration and personal development aligns with my career goals. I believe that my background in data-driven strategies will allow me to contribute meaningfully to the risk management team while growing alongside the organization.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3896 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
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TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 21, 2025

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