Sales Supervisor, Phipps Plaza

The Sales Supervisor at AMIRI in Phipps Plaza is accountable for leading the retail team to exceed sales goals while delivering exceptional customer service. Key responsibilities include achieving individual sales targets, managing client interactions, participating in visual merchandising, conducting inventory counts, and maintaining store standards. This role also involves mentoring team members and acting as a keyholder during opening and closing procedures, ensuring a smooth operation in the store.

To be considered for the Sales Supervisor position at AMIRI, candidates should have at least 2+ years of retail sales experience, particularly in luxury consumer goods. Strong communication and organizational skills are essential for building relationships with clients and collaborating with the team. A passion for fashion and creativity, along with a willingness to work flexible shifts, including nights and weekends, are also key qualifications for this role.

AMIRI defines success for the Sales Supervisor role through the achievement of individual sales goals and KPIs, such as Sales Volume and Average Dollar Transactions. Moreover, a successful Sales Supervisor will foster a client-focused atmosphere that prioritizes top-notch service, engage effectively with clients, and contribute positively to team dynamics. Building lasting relationships with customers and effectively managing store operations also play a crucial role in defining success.

Working as a Sales Supervisor at AMIRI offers a fast-paced, dynamic, and creative environment that values authenticity and innovation. The role is team-oriented, and you’ll collaborate closely with both store and corporate management. You’ll also be surrounded by a culture that encourages growth and creativity while representing a key luxury brand in the retail space. Expect to engage with a diverse clientele and showcase your passion for fashion daily.

AMIRI supports the growth of its Sales Supervisors through mentorship, continuous training, and the chance to take on new responsibilities. As AMIRI expands its global presence, opportunities for career advancement become available in areas such as management and corporate roles. Employees are encouraged to pursue their individual career aspirations within the company, fostering a culture of professional development and creativity.

To achieve sales goals as a Sales Supervisor at AMIRI, I would utilize a combination of data analysis to understand sales trends, set achievable targets for the team, and motivate my team through coaching and recognition. Building strong customer relationships and ensuring the team delivers excellent service will also drive sales effectively.

In my previous retail experience, I encountered a frustrated customer who was unhappy with a product. I listened carefully to their concerns, empathized with their situation, and offered potential solutions such as exchanges or store credits. By following up with them and ensuring their satisfaction, I turned a difficult situation into a positive outcome.

In a bustling retail environment, prioritizing tasks starts with identifying urgent customer needs and team requests. I would create a daily checklist to highlight key duties such as managing inventory counts and ensuring displays are visually appealing, helping me stay organized while also being adaptable to unexpected challenges.

Exceptional customer service in luxury retail means going above and beyond to understand the needs and preferences of each client. It’s about offering personalized attention, sharing in-depth knowledge about products, and creating an unforgettable shopping experience that reflects the brand's values and authenticity.

During slower sales periods, I would focus on team motivation by setting small, achievable goals and celebrating accomplishments, no matter how small. Engaging in product knowledge training and team-building activities can also boost morale and foster a positive work environment while keeping everyone focused on long-term success.

I admire AMIRI's commitment to creativity and craftsmanship, and I resonate with the brand's unique vision rooted in California culture. Being a part of a luxury house that values innovation excites me, and I see this role as an opportunity to contribute my skills in sales and customer service while growing with a dynamic team.

I have hands-on experience with visual merchandising, closely following brand guidelines to create compelling displays that attract customers. I understand the importance of aesthetics in a luxury retail environment and enjoy using creativity to enhance the shopping experience through strategic product placements and appealing layouts.

Handling team conflicts involves addressing the issue promptly and professionally. I would encourage open communication, allowing team members to express their views while facilitating a collaborative discussion to find common ground. Ensuring every voice is heard helps to resolve conflicts effectively and maintain a harmonious work environment.

Key performance indicators vital for a Sales Supervisor role include Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADT). Monitoring these metrics allows for assessing the team's performance, identifying areas for improvement, and setting realistic goals to drive sales for the boutique.

In my last position, I led a team-based initiative to revitalize our seasonal merchandise display. I organized brainstorming sessions to gather ideas, set a deadline for execution, and assisted team members with their tasks. Our collaborative effort resulted in an engaging new display that boosted sales and enhanced customer interest in seasonal products.