Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Service Representative I image - Rise Careers
Job details

Customer Service Representative I

Overview

Make your passion your career.

 

Are you intrigued by exploring the ways that insurance can help business’ flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Answer incoming customer phone calls and take appropriate action for each call
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Build sustainable relationships and engage customers
  • Record comprehensive details of each conversation in our contact center database
  • Meet personal/team qualitative and quantitative targets
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Keeps current with market trends and demands.
  • Performs other functionally related duties as assigned.
  • May be required to work overtime as assigned. 

Qualifications

Qualifications:

  • 2 years of experience in a customer support role.
  • Excellent verbal and written communication, computer skills, and time management skills.
  • Able to effectively tailor communication and style to differing audiences.
  • Resourcefulness and flexibility.
  • Able to self-manage and work independently in a dynamic, constantly changing environment.

 

Additional Requirements:

  • Require an internet speed test before offer. Must meet 30mb download and 2mb upload.

 

#LI-NS1

#LI-HYBRID

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

 

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

 

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs

Join a dynamic team as a Dutch Speaking Customer Support Representative, providing exceptional service within the logistics sector.

Photo of the Rise User
NBCUniversal Remote Col. del Carmen Coyoacan, CP 04100,Moctezuma 55, CDMX, Mexico
Posted 12 days ago

Join NBCUniversal as a Technical Analyst and play a key role in delivering top-notch IT support to employees across Latin America.

Hy-Vee Hybrid Raytown, E 350 Hwy, Raytown, MO
Posted 6 days ago

Become a vital part of the Hy-Vee team as a Courtesy Clerk, delivering exceptional service to our valued customers.

Photo of the Rise User
Meijer Hybrid Marketplace Circle - Rochester Hills, MI
Posted 9 days ago

Join Meijer as a General Merchandise Clerk and start your career in a supportive family-oriented environment focused on community engagement and personal growth.

BMO Remote Virtual, WI, USA
Posted yesterday

Join BMO Financial Group as a Commercial Underwriter IV and leverage your expertise in credit analysis to support business solutions remotely.

Five Below Hybrid New Castle, DE 19720
Posted 13 days ago

Join Five Below as a Support Lead and help create an inspiring shopping environment while leading a team dedicated to customer satisfaction.

Photo of the Rise User

Join Pacific Aviation as a Customer Service Agent at SFO, where you will provide invaluable support to airline passengers in a fast-paced airport setting.

Photo of the Rise User
Linden Lab Hybrid Duluth, Georgia, United States
Posted 3 days ago

Join Linden Lab as a Customer Success Specialist and help customers thrive in the vibrant world of Second Life through exceptional support and personalized engagement.

Photo of the Rise User

Join Lowes Foods as a Produce Clerk and bring outstanding guest service to our vibrant produce department.

Posted 12 days ago

As a Studio Manager at BUNDA Edgewater, you will motivate your team and enhance the guest experience in a vibrant fitness community.

Photo of the Rise User
Posted 9 days ago

Join Arkansas Children's as a Clinical Support Assistant, providing essential care and support in a dynamic emergency environment.

Photo of the Rise User
Posted 7 days ago

Join Walmart as a Front End Service Team Associate, where customer service and compliance are at the heart of the role.

Posted 11 days ago

Transform lives as a Home Health RN with Phoenix, where you'll be essential in delivering compassionate care to patients in their homes.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 23, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
R
Someone from OH, Cincinnati just viewed Customer Support Quality Control (iGaming) at RISK