Customer Service Representative I

Overview

Make your passion your career.

Are you intrigued by exploring the ways that insurance can help business’ flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You will answer questions about our products and services, enhancing business owners’ abilities to manage their insurance needs as they’ve come to expect from AmTrust Financial. Is this where you want to begin your career with AmTrust Financial, or where you want to end up? Either way, we’re committed to helping employees explore their potential.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer incoming customer phone calls and take appropriate action for each call
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Build sustainable relationships and engage customers
• Record comprehensive details of each conversation in our contact center database
• Meet personal/team qualitative and quantitative targets
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Keeps current with market trends and demands.
• Performs other functionally related duties as assigned.
• May be required to work overtime as assigned. 

Qualifications

Qualifications:

• 2 years of experience in a customer support role.
• Excellent verbal and written communication, computer skills, and time management skills.
• Able to effectively tailor communication and style to differing audiences.
• Resourcefulness and flexibility.
• Able to self-manage and work independently in a dynamic, constantly changing environment.

Additional Requirements:

• Require an internet speed test before offer. Must meet 30mb download and 2mb upload.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.