Program Director - East Division (Charlotte - Full-time)

The program director will be responsible for creating and leading a consistent, excellent Apartment Life experience for coordinators and clients with Apartment Life (AL) in the East Division. This leader will be passionate about the vision and mission of AL and combine this passion with skill to hire and lead teams and coordinators, champion program excellence, and ensure that our clients keenly understand and experience the value of Apartment Life programs. 

• This position is full time, 40 hours per week.
• Candidate must live in the Charlotte area & has knowledge of the city.
• Bachelor’s Degree preferred.  
• 2 to 5+ years of experience in leadership development, outreach and/or ministry, managing people and client account management experience preferred. 
• Some travel required.

• Follow Apartment Life's program service steps.
• Provide quality, timely training for new teams/coordinators during their first 120 days of service. 
• Ensure coordinators are completing the services selected by the community, including hosting irresistible events, connecting with residents for welcome/renewal visits, providing acts of genuine care, and radical hospitality for those in their scope of service.
• Ensure coordinators produce quality summaries and highlights for management and their support team. Review and analyze summaries. Provide coaching, solid direction and accountability for them to effectively meet community and Apartment Life goals.
• Provide ongoing resources, support, and training to the coordinators to maximize impact.
• Monitor and approve timely event budget program process.
• Project the program backfill need 120 days prior to the coordinator's end-of-term agreement and actively work with them, a supporting church, and/or other recruiting avenues to ensure a backfill is available to transition into the program.

• Lead through example and demonstrate authenticity, passion, joy, and a personal commitment to excellence.
• Conduct behavioral interviews to ensure that coordinators with the calling, character, and competency to provide excellent service are approved.
• Purposefully keep the mission of Apartment Life in front of coordinators.
• Effectively develop and creatively resource coordinators through monthly group meetings and individual one-on-one meetings.
• Proactively engage in quarterly planning processes that include key calendar events, vision casting, celebrating, training/development, and leveraging support teams for coordinators.
• Strategically view individual program results; coach towards excellence, impact, and reaching goals. Create and communicate development plans for underperformance; walk through conflict resolution, as necessary.
• Ensure that coordinators are good stewards and fulfill all commitments/agreements (i.e. timely payment of financial commitments, completion of their 2-year commitment, etc.).
• Receive and apply coordinator feedback in the program director's 360 process that indicates strength and growth as a leader in character, competence and culture.  

• Foster a relationship with property managers and regional managers. This includes timely meetings, personal communication, and effectively communicating the value of Apartment Life to clients. 
• Create an effective relationship between the coordinator(s) and each client through meeting client expectations, effective personal communication, timely and excellent program reports, and conflict resolution, as needed.
• Ensure that clients fulfill all commitments as outlined in their agreements (i.e. timely payment of monthly fee, completion of the 1-year term, etc.).
• Proactively develop and communicate strategies with the coordinator(s) to ensure program excellence and provide immediate service recovery when problems arise. 
• Work with the coordinator(s) to highlight the opportunities with church/outreach groups to see the value of Apartment Life, be engaging with the coordinator(s), help recruit more coordinators, and further foster a support team.

• Embrace and model Apartment Life's core values; reinforce core values with coordinators. Foster an environment in which core values can be "lived out.”
• View individual goals as part of the divisional goals and strategy for recruiting, growth, people impact, client relationships, and operations.
• Work cooperatively with sales team members on recruiting and use connections with current clients to open doors for new opportunities.
• Ensure administration is consistent and effective; provide timely communication and meet deadlines to promote overall divisional success.

• Model Apartment Life's core values and adhere to best practice. 
• Ensure collective performance of coordinators led by the program director which includes meeting divisional goals, and program success indicated by satisfied clients and coordinators serving to full tenure.

• Communication skills (verbal/written/listening)
• People management skills
• Time-management/organization
• Multiple account management
• Conflict resolution
• Professionalism
• Tech/computer skills including typing
• Building or working with large teams.