HVAC Service Tech - Columbia, SC

To become an HVAC Service Tech at ARS-Rescue Rooter, candidates should have at least two years of residential HVAC experience, along with an EPA Certification, which we can help facilitate if needed. Strong customer service skills, a solid work ethic, and the ability to handle physical demands such as working in attics and crawl spaces are also essential.

As an HVAC Service Tech at ARS-Rescue Rooter, your primary responsibilities include troubleshooting, servicing, and repairing residential heating and cooling systems. You will ensure the delivery of excellent customer service while working in a fast-paced environment that rewards hard work and dedication.

HVAC Service Techs at ARS-Rescue Rooter enjoy a robust benefits package that includes health insurance options starting at $5 per week, a company-matched 401(k), paid time off totaling 13 days plus 8 holidays, and additional perks such as company-paid life insurance and access to various discount programs.

Absolutely! ARS-Rescue Rooter is committed to promoting from within and offers ample opportunities for career growth. With ongoing training and a supportive work environment, HVAC Service Techs can advance their careers while earning competitive salaries.

HVAC Service Techs at ARS-Rescue Rooter enjoy a favorable work-life balance, with no on-call responsibilities and flexible shift schedules available. Full-time roles provide year-round work without the stress of overnight shifts, allowing you to enjoy your personal time.

When responding, highlight specific types of HVAC systems you've worked on, any specialized training or certifications you have, and emphasize your hands-on experience troubleshooting and repairing equipment. Show your passion for HVAC technology and continuous improvement.

It's essential to demonstrate patience and empathy. Explain a specific situation where you successfully resolved a conflict by listening actively, ensuring the customer felt understood, and providing a solution. Your goal should be to leave the customer satisfied with your service.

Discuss common HVAC issues such as refrigerant leaks, thermostat malfunctions, and airflow problems. Explain how you diagnose these problems based on your experience and what steps you take to resolve them efficiently.

Mention your commitment to professional development, whether through attending workshops, online courses, or certifications. Show that you are proactive in learning about the latest HVAC technologies and regulations to maintain high service standards.

Talk about the personal protective equipment (PPE) you use, adherence to safety protocols, and how you ensure a safe work environment for yourself and others. Highlight any specific safety training you have completed.

Offer a detailed example of a challenging HVAC repair, outlining the problem, your diagnostic process, and the steps you took to resolve the issue effectively. Emphasize your problem-solving skills and ability to remain calm under pressure.

Personalize your answer by mentioning ARS-Rescue Rooter's reputation in the industry, commitment to employee development, and robust benefits package. Relate this to your career goals and how you feel the company aligns with your values and aspirations.

Describe your organizational skills and ability to assess the urgency of each service call. Explain how you would communicate effectively with customers and your willingness to adapt based on changing circumstances.

Highlight attributes such as strong technical skills, excellent customer service, and problem-solving capabilities. You might also mention the importance of reliability and the ability to work well under pressure.

Discuss your approach to double-checking your work, the importance of thorough documentation, and seeking feedback from customers or mentors to refine your skills. A commitment to quality reflects your professional integrity.