Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
VP of Customer Success at Artisan (W24) image - Rise Careers
Job details

VP of Customer Success at Artisan (W24)

About the role

At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.

We're growing very rapidly (closing $xM in new ARR each month). We recently raised a $12M seed round from top investors, and are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company 🦄

The Role

This is a full-time on-site role for a VP of Customer Success at Artisan in San Francisco, CA. The VP of Customer Success will be responsible for overseeing customer satisfaction, retention, account management, sales, and enhancing customer experience on a daily basis. Your role will consist of managing and expanding our CS team (currently consisting of 3 people) and implementing scalable processes. We are obsessed with customer happiness, and you’ll be at the core of making sure every customer has a delightful experience with Artisan.

Your Responsibilities

  • Scale our CS org to 100s of people over the next few years.

  • Own the Onboarding, Success, Support & AM functions.

  • Own and evolve the CS org structure to deal with the extremely complex product framework that will evolve as we become multi-product.

  • Own CS KPIs across all product categories, including NPS, NDR, Churn, CSAT & TTV.

  • Work with Sales to evolve our ICP, optimizing for user success.

  • Ensure ongoing L&D for the CS org.

  • Build scalable and automated processes to maximize the value of rep time.

  • Work with Product to automate onboarding, new feature adoption and other CS functions where possible.

  • Own the development of Artisan University, a media library teaching our users how to maximize the value they get out of Artisan.

About You

  • 5+ years of relevant full-time work experience.

  • Previously held a CCO/VP of Customer Success role at an exceptional company.

  • Ready to work hard to execute our mission - this isn’t a traditional 9-5.

  • Excited about Artisan.

  • Happy to work in-office in Russian Hill.

Benefits

  • Full-coverage medical, dental & vision insurance.

  • Equity options.

  • Company off-sites and events.

  • Food & drinks provided in-office.

What You Should Know About VP of Customer Success at Artisan (W24), Artisan

At Artisan, we're on a mission to revolutionize how businesses utilize AI in their sales processes, and we need a dedicated VP of Customer Success to help us shine! Located in the vibrant area of San Francisco, this position is perfect for someone ready to take their career to the next level. You'll lead a passionate team and ensure our customers have an outstanding experience with our innovative AI BDR, Ava. As the VP of Customer Success, you’ll be at the center of everything we do, developing scalable processes and overseeing customer satisfaction metrics. Your responsibilities include building our Customer Success organization into a powerhouse, managing both onboarding and ongoing support, and collaborating with our sales and product teams to refine our approach. We believe that customer happiness drives our success and are excited to find someone who shares that passion. If you’ve had a successful role as a CCO or VP of Customer Success before, this could be the perfect fit for you. Join Artisan on our journey towards building a multi-billion-dollar company while enjoying a supportive work environment complete with full coverage health benefits, equity options, and regular team events. Let's create something extraordinary together!

Frequently Asked Questions (FAQs) for VP of Customer Success at Artisan (W24) Role at Artisan
What are the main responsibilities of the VP of Customer Success at Artisan?

As the VP of Customer Success at Artisan, your main responsibilities will include overseeing customer satisfaction and retention, leading the Customer Success team, managing onboarding, and evolving key performance indicators (KPIs) across all product categories such as NPS, NDR, and churn.

Join Rise to see the full answer
What qualifications do I need to apply for the VP of Customer Success position at Artisan?

To apply for the VP of Customer Success role at Artisan, you should have at least 5 years of relevant experience, including a prior role as a CCO or VP of Customer Success at a successful company. A passion for innovative technology and a willingness to work in the San Francisco office are essential.

Join Rise to see the full answer
How does the VP of Customer Success at Artisan contribute to customer satisfaction?

The VP of Customer Success at Artisan plays a critical role in enhancing customer satisfaction by developing scalable processes, managing the onboarding experience, and ensuring ongoing learning and development for the Customer Success team, ultimately leading to delighted customers.

Join Rise to see the full answer
What growth opportunities exist for the Customer Success team at Artisan?

At Artisan, the VP of Customer Success will have the unique opportunity to scale the Customer Success organization significantly over the next few years. This includes evolving the team's structure and developing processes to effectively handle a complex product framework.

Join Rise to see the full answer
What are the benefits offered for the VP of Customer Success position at Artisan?

The benefits for the VP of Customer Success at Artisan include full-coverage medical, dental, and vision insurance, equity options, team events, and complimentary food and drinks in the office, all aimed at supporting your work-life balance.

Join Rise to see the full answer
Common Interview Questions for VP of Customer Success at Artisan (W24)
Can you describe your experience managing customer success teams?

When answering this question, focus on specific achievements such as percentage growth in customer satisfaction scores or retention rates and discuss how your management style fosters team development and success.

Join Rise to see the full answer
What strategies have you used to enhance customer onboarding?

Think about particular onboarding programs you have implemented and their impacts. Share any data or feedback that demonstrates how these strategies led to improved customer retention rates or satisfaction scores.

Join Rise to see the full answer
How do you measure the success of a customer success organization?

Discuss key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and churn rates. Explain how you utilize these metrics to drive improvement and celebrate success within the team.

Join Rise to see the full answer
How do you handle difficult customer situations?

Share a specific example of a challenging situation you’ve faced, the steps you took to resolve the issue, and the positive outcome that resulted. This shows your problem-solving skills and customer-focused mindset.

Join Rise to see the full answer
What role does collaboration with sales play in customer success?

Emphasize the importance of alignment between sales and customer success teams to ensure customer expectations are met and that there is a smooth transition from sales to onboarding. Share examples of successful collaboration.

Join Rise to see the full answer
What are some key trends in customer success you believe are important?

Discuss current trends such as AI in customer service, personalization, and data-driven decision-making. Explain why you think these trends are important for the role of VP of Customer Success at Artisan.

Join Rise to see the full answer
How do you foster a culture of customer success within an organization?

Talk about initiatives you’ve led to promote customer-centric values across departments and the importance of continuous feedback loops between customers and the organization to foster improvement.

Join Rise to see the full answer
What skills do you think are essential for a VP of Customer Success?

Highlight leadership, communication, analytical thinking, and problem-solving skills as crucial for the role and provide examples of how you have used these skills in your previous roles.

Join Rise to see the full answer
How do you ensure ongoing learning and development for your team?

Share specific methods you’ve used to promote learning, such as formal training sessions, mentorship programs, or workshops. Discuss the impact of these initiatives on team performance.

Join Rise to see the full answer
Why do you want to work at Artisan as the VP of Customer Success?

This is your chance to express your enthusiasm for Artisan's mission and how your experiences align with the company's goals. Be genuine and connect your past achievements with the exciting prospects at Artisan.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Artisan Hybrid San Francisco
Posted 7 days ago
Photo of the Rise User
Artisan Remote No location specified
Posted 3 days ago
Photo of the Rise User
Posted 11 days ago
Photo of the Rise User
Posted 4 days ago
Photo of the Rise User
Posted 5 days ago

Artisan Components, Inc. is a leading provider of physical intellectual property (IP) components for the design and manufacture of complex system-on-a-chip integrated circuits. Artisan's products include embedded memory, standard cell, input/outpu...

9 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 23, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!