About the role
At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.
We're growing very rapidly (closing $xM in new ARR each month). We recently raised a $12M seed round from top investors, and are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company 🦄
The Role
This is a full-time on-site role for a VP of Customer Success at Artisan in San Francisco, CA. The VP of Customer Success will be responsible for overseeing customer satisfaction, retention, account management, sales, and enhancing customer experience on a daily basis. Your role will consist of managing and expanding our CS team (currently consisting of 3 people) and implementing scalable processes. We are obsessed with customer happiness, and you’ll be at the core of making sure every customer has a delightful experience with Artisan.
Your Responsibilities
Scale our CS org to 100s of people over the next few years.
Own the Onboarding, Success, Support & AM functions.
Own and evolve the CS org structure to deal with the extremely complex product framework that will evolve as we become multi-product.
Own CS KPIs across all product categories, including NPS, NDR, Churn, CSAT & TTV.
Work with Sales to evolve our ICP, optimizing for user success.
Ensure ongoing L&D for the CS org.
Build scalable and automated processes to maximize the value of rep time.
Work with Product to automate onboarding, new feature adoption and other CS functions where possible.
Own the development of Artisan University, a media library teaching our users how to maximize the value they get out of Artisan.
About You
5+ years of relevant full-time work experience.
Previously held a CCO/VP of Customer Success role at an exceptional company.
Ready to work hard to execute our mission - this isn’t a traditional 9-5.
Excited about Artisan.
Happy to work in-office in Russian Hill.
Benefits
Full-coverage medical, dental & vision insurance.
Equity options.
Company off-sites and events.
Food & drinks provided in-office.
At Artisan, we're on a mission to revolutionize how businesses utilize AI in their sales processes, and we need a dedicated VP of Customer Success to help us shine! Located in the vibrant area of San Francisco, this position is perfect for someone ready to take their career to the next level. You'll lead a passionate team and ensure our customers have an outstanding experience with our innovative AI BDR, Ava. As the VP of Customer Success, you’ll be at the center of everything we do, developing scalable processes and overseeing customer satisfaction metrics. Your responsibilities include building our Customer Success organization into a powerhouse, managing both onboarding and ongoing support, and collaborating with our sales and product teams to refine our approach. We believe that customer happiness drives our success and are excited to find someone who shares that passion. If you’ve had a successful role as a CCO or VP of Customer Success before, this could be the perfect fit for you. Join Artisan on our journey towards building a multi-billion-dollar company while enjoying a supportive work environment complete with full coverage health benefits, equity options, and regular team events. Let's create something extraordinary together!
Artisan Components, Inc. is a leading provider of physical intellectual property (IP) components for the design and manufacture of complex system-on-a-chip integrated circuits. Artisan's products include embedded memory, standard cell, input/outpu...
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