Fast Facts

Join OCLC as an Associate Product Analyst and help transform access to information through innovative product analysis and collaborative problem-solving with cross-functional teams.

Responsibilities: Key responsibilities include testing and validating functionality, managing product escalations, overseeing transitions to problem reports, and communicating resolutions effectively.

Skills: Candidates should possess strong problem-solving skills, effective written and verbal communication, and competence in standard office applications, including AI-assisted workflows.

Qualifications: Preferred qualifications include familiarity with OCLC products, knowledge of project management tools like Jira and Confluence, as well as a Bachelor's degree and experience in the library community.

Location: Corporate Office - Dublin, United States of America

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Together we make breakthroughs possible.

At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC?

OCLC is consistently recognized as a best place to work by several independent programs Werecognize and rewardpeople and resultswith a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.

• We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio.We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.
• Free use of our on-site fitness center, gym sports, group exercise classes, and game room
• Onsite catering and cafeteria subsidized by OCLC
• Health and wellness events
• Work environments with individual and team spaces and the latest technology tools
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access informationand be part of a mission-driven team that makes a global impact.

The Job Details are as follows:

The Associate Product Analyst is a key contributor in product planning and development, as well as managing product escalations for CapiraMobile, WorldCat Discovery, Direct Links from Google, and WorldCat.org. The Associate Product Analyst must be able to successfully collaborate with team members in across OCLC divisions to ensure the timely resolution of escalations and improve customer satisfaction. As OCLC continues to integrate AI into its operations, this role will increasingly focus on guiding and validating AI-assisted workflows—ensuring faster bug triage and resolution, escalation analysis, and operational reporting are comprehensive, trustworthy, and aligned with customer needs. This role will start at the intersection of traditional product analysis and next-generation, AI-enabled product analysis.

Key Responsibilities

• Test and validate functionality across the metadata management applications.
• Liaise with OCLC subject matter experts; including technical teams
• Work with customer support and development staff to investigate critical issues
• Oversee transition of open issues into problem reports and enhancement requests
• Communicate resolution of problem/enhancement reports back to Support staff and libraries
• Document procedures, release notes, and write customer-facing communications; strong writing skills are a necessity, including the ability to explain AI-enabled workflows in clear terms.

Qualifications

Minimum Required

• Ability to function in a team environment and manage multiple priorities
• Strong problem-solving abilities, willingness to take ownership of difficult issues
• An understanding of or a willingness to learn product management
• Proven ability to effectively communicate with several types and levels of staff and external contacts, both in writing and verbally
• Two to four years in a product or project support role with technology
• Competence all standard office applications including LLM prompting and chat.
• Ability to learn and apply AI-assisted workflows, validating outputs and ensuring quality oversight.

Desired but not Required

• Knowledge of OCLC Products and Services
• Knowledge of Jira, Confluence, SharePoint, Cursor, Generative chat
• Experience in the library community
• Bachelor’s degree
• Familiarity with AI/ML concepts and experience using AI-enabled tools in a professional setting.

Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.