Supervisor Mid Revenue Cycle - Navicent Medical Records, Full Time

PRIMARY PURPOSE

The Mid-Revenue Cycle Supervisor is responsible for overseeing daily operations within an assigned Mid-Revenue Cycle function, ensuring adherence to organizational policies, regulatory standards, and performance goals. This role provides leadership, manages team performance, and supports operational excellence by driving process improvements and quality assurance initiatives. The Supervisor collaborates with internal stakeholders to maintain efficiency, enhance compliance, and foster a high-performing team environment.

Major Responsibilities

• Operational Leadership: Oversee daily operations within assigned function, ensuring team performance aligns with organizational and regulatory expectations.
• Process Improvement & Standardization: Identify, implement, and monitor process improvements to enhance efficiency, productivity, and accuracy across the Mid-Revenue Cycle.
• Regulatory Compliance & Confidentiality: Ensure compliance with all applicable laws, regulations, and accreditation standards. Maintain confidentiality of patient records and escalate concerns as necessary.
• Performance Monitoring & Reporting: Track and analyze key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
• Technology Utilization: Leverage healthcare technology and analytics tools to optimize workflows, improve data accuracy, and enhance decision-making processes.
• Collaboration & Stakeholder Engagement: Serve as a liaison between Mid-Revenue Cycle functions and other departments, facilitating communication, problem-solving, and cross-functional collaboration.
• Team Leadership & Development: Supervise and develop team members by providing coaching, performance feedback, and professional development opportunities. Conduct hiring, training, and performance evaluations to ensure a skilled and engaged workforce.
• Issue Resolution & Quality Assurance: Monitor quality standards, address operational challenges, and implement corrective actions to maintain a high level of service delivery.

MINIMUM JOB REQUIREMENTS

Education

Based on function areas, may include bachelor’s degree in health information management, Healthcare Administration, or a related field, or equivalent experience

Certification / Registration / License

Relevant industry certification from an approved accrediting body such as AAPC or AHIMA

Work Experience

Minimum of 7 years of experience in Mid-Revenue Cycle operations, Coding, HIM, or Healthcare Technology, including 1+ years of progressive leadership experience in a large integrated healthcare system

Knowledge / Skills / Abilities

• Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and/or HIM operational guidelines and workflows necessary to scope of work. Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS).
• Experience in process improvement, performance management, and operational efficiency initiatives
• Proficiency in EHR systems and Microsoft 365 applications
• Excellent leadership and team development skills
• Ability to collaborate across departments and within a matrix organizational structure
• Strong problem-solving skills with the ability to work within deadlines and maintain accuracy
• Effective communication skills to engage and manage diverse stakeholders
• Ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. 
• Ability to identify and solve problems creatively, work within deadlines, and maintain a high-level of accuracy and attention to detail.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Exposed to normal office environment

Job may require travel, therefore, may be exposed to road and weather hazards

May need to be able to lift up to 40 lbs. occasionally

Sits the majority of the workday, but also may lift, reach, and bend throughout the day

Operates all equipment necessary to perform the job

PREFERRED JOB REQUIREMENTS

Knowledge / Skills / Abilities

• Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures
• Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives
• Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.