Senior Account Director (Medical Affairs) - Medical Communications

About Avalere Health

Guided by a single mission to make EVERY PATIENT POSSIBLE, our Advisory, Medical, and Marketing capabilities move as one, ensuring every patient is identified, supported, treated, and cared for. Equally.

Avalere Health is a global strategic partner, perfectly formed to solve the biggest challenges in health—at pace and at scale. We are united across the product lifecycle, uniquely positioned to understand every angle of life, health, and the human condition. Partnering with our clients, we are building a world where healthcare is not a barrier. And no patient is left behind.

We are powered by our unique and proprietary model, SenseMaking. Combining strategic tools and human ingenuity,  SenseMaking allows us to  transform limitations into pathways, obstacles into possibilities, and intricacy into action. Our talented, diverse, and passionate team—known as SenseMakers—strive each day to make EVERY PATIENT POSSIBLE.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

Location: Remote and/or hybrid, US or Ontario province

About the role

As an Account Director (Medical Affairs) in the Medical capability at Avalere Health, you'll play a crucial role in delivering strategic and commercial value to your clients. Reporting to the Client Services Director, your primary focus is to manage accounts strategically, nurture and expand existing client relationships, and maximize the potential of each account. You’ll collaborate closely with the delivery team to ensure that services are provided with excellence, staying within budget, scope, and timelines. You’ll be a subject matter expert in Medical Affairs, with extensive experience managing large budgets and overseeing multiple projects simultaneously. In addition, you’ll provide leadership and guidance to the team, fostering their professional growth and development.

• Client Management: Build and maintain strong client relationships, providing strategic and commercial insights to align with their objectives.
• Strategic Leadership: Have a deep understanding of therapy area, product and market, ensuring deliverables support client goals.
• Account Oversight: Lead account teams, ensuring seamless project execution and high-quality outcomes.
• Team Leadership: Mentor and support client services teams, fostering collaboration and professional growth.
• Business Development: Identify opportunities for account expansion and contribute to organic growth.
• Financial Accountability: Monitor budgets, profitability, and key financial metrics to meet recovery objectives.
• Compliance & Best Practices: Ensure adherence to industry guidelines (ABPI, EFPIA) and internal compliance standards.
• Performance Monitoring: Conduct regular account reviews to assess quality, timelines, and resource needs.
• Client Engagement: Lead client onboarding and regular review meetings to drive satisfaction and future work.

• Bachelor's degree preferable ideally within life sciences, or related field. A-level minimum requirement.
• 5 years+ experience in Account Management/Project Managements roles, within a healthcare or medical communications agency is essential.
• Expert in Medical Affairs project types and deliverables.
• Exceptional leadership, interpersonal and negotiation skills.
• Strong understanding of medical and scientific concepts, as well as industry regulations and standards.
• Excellent organizational and project management abilities.

What we can offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits. 

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.