Fraud Operations Manager

As a Fraud Operations Manager at Aven, you'll be responsible for leading efforts to prevent identity theft and credit card fraud, specifically for HELOCs and mortgages. This role involves collaborating with engineering, compliance, and product teams to refine our fraud detection systems and manage the fraud operations team, ensuring quality and efficiency in our processes.

To qualify for the Fraud Operations Manager position at Aven, candidates should have proven experience with fraud detection and prevention in financial sectors, strong analytical skills, and a background in structured communication. A Bachelor's degree in finance, economics, engineering, or a related field is preferred, along with a Certified Fraud Examiner (CFE) certification.

Key skills for a Fraud Operations Manager at Aven include data-driven decision-making, proficiency in Excel and some familiarity with SQL, effective communication skills, and solid problem-solving abilities to tackle fraud-related challenges decisively.

At Aven, you can expect a work culture that values resilience, hard work, and execution. As a Fraud Operations Manager, you'll join a dynamic and disciplined team that collaborates closely to ensure top-notch fraud prevention and operational efficiency.

Aven leverages innovative technology to enhance our fraud systems and quickly address challenges. As a Fraud Operations Manager, you will play a crucial role in developing tech-driven solutions to mitigate identity theft and credit card fraud, ensuring a safe and reliable experience for our customers.

The Fraud Operations Manager position at Aven is located in Campbell, allowing you to work in a vibrant environment while contributing to our mission of reinventing consumer credit and lowering capital costs for consumers.

At Aven, there are significant growth opportunities for a Fraud Operations Manager, including advancing in your career within the operations team and collaborating closely with other operational leaders to drive impactful changes in fraud management.

When answering this question, detail specific instances where you've detected and prevented fraud, highlighting the methods and technologies you used. Emphasize your analytical approach and any quantifiable results from your efforts.

Discuss your methodology for assessing current systems, gathering team input, and analyzing data to identify gaps that new systems should address. Showcase your collaborative attitude towards working with engineers and data scientists to innovate.

Be prepared to discuss specific risk mitigation strategies you've employed in the past, focusing on data analysis, early detection techniques, and how you communicate these strategies to your team.

Explain how you rely on data to inform your decisions, citing examples of data analysis you’ve conducted in previous roles. Highlight your ability to derive actionable insights from that data to enhance fraud operations.

Discuss your leadership style and provide examples of how you foster communication, accountability, and teamwork within your fraud operations team, ultimately leading to better performance and morale.

List specific tools and software you've worked with, explaining how you've utilized them to detect fraud. Be ready to discuss any direct experiences you have with emerging technologies in fraud prevention.

Share a specific example where you successfully navigated a challenging fraud case, outlining the steps you took—research, teamwork, investigation—and what the outcome was, emphasizing your problem-solving abilities.

Talk about your commitment to continuous learning. Mention any professional journals, conferences, or networks you engage with regularly to stay informed about the latest developments in fraud prevention.

Identify key performance indicators (KPIs) that you believe are crucial for measuring fraud operation success, such as fraud loss rate, detection speed, and team efficiency. Discuss how you'd track these metrics.

Outline an initial action plan that includes understanding team dynamics, reviewing existing systems and processes, and identifying immediate areas for improvement. Emphasize your focus on building relationships and establishing a strategic roadmap.