Job details

Fraud Operations Manager

About Us

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, and Goldman) executives with top-tier investors -- Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

Financial products (Square/CashApp, the earliest CapitalOne credit cards)
Consumer products (Internet.org, Xbox)
Technology infrastructure (Visual Studio, Windows & Azure, helped design C++ & C# languages)

We are missionaries who like to work hard on important problems - and build products that become an infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives

Job description

We’re looking for an operations manager to run our fraud operations, preventing identity theft fraud for HELOCs, mortgages, while managing credit card fraud. You will be working with engineering, compliance, and product. You are hands-on, data driven, and a systems thinker. The Aven operations team is disciplined, efficient, and tenacious. We value resilience, hard work, and execution. You will be working with other operations managers, reporting to a senior operations manager.

Responsibilities

Ensure identity theft and credit card fraud risk are mitigated, using systems, and processes.
Building new systems with engineering to augment our industry leading fraud system.
Manage the fraud operations team, ensuring efficiency and quality.
Work closely with engineers and data scientists to deliver system and product improvement

Qualification

Proven experience in cycles of fraud attacks, early detection, prevention, across financial sectors.
Structured communication and problem-solving skills.
Depth in data driven decision making, proficiency in excel, with some background in SQL.
Bachelor's Degree - preferably in finance, economics, or engineering, or similar.
Certified Fraud Examiner (CFE) is preferred.

"Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.”

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Fraud Operations Manager, Aven

Welcome to Aven! We're on an exciting mission to reinvent consumer credit, and right now, we're looking for a Fraud Operations Manager to join our team in Campbell. In this hands-on role, you’ll play a vital part in preventing identity theft and credit card fraud for home equity lines of credit (HELOCs) and mortgages. Picture yourself collaborating with our talented engineering, compliance, and product teams to actively manage and enhance our fraud operations. At Aven, we pride ourselves on being disciplined, efficient, and tenacious, always ready to tackle challenges head-on. You’ll oversee the fraud operations team, ensuring our systems and processes not only mitigate risks but also continuously improve with the help of our cutting-edge technology. Your analytical mindset and data-driven approach will be key in refining our industry-leading fraud system. To thrive in this role, you should have a solid background in detecting and preventing fraud across financial sectors, along with strong communication and problem-solving skills. If you hold a Bachelor's degree in finance, economics, or engineering and preferably a Certified Fraud Examiner (CFE) certification, we want to hear from you. At Aven, your work will make a real difference in people's lives, and together, we can build an infrastructure that positively impacts society. If you're ready for this rewarding opportunity, join us and be part of our transformative journey!

Frequently Asked Questions (FAQs) for Fraud Operations Manager Role at Aven

What does a Fraud Operations Manager do at Aven?

As a Fraud Operations Manager at Aven, you'll be responsible for leading efforts to prevent identity theft and credit card fraud, specifically for HELOCs and mortgages. This role involves collaborating with engineering, compliance, and product teams to refine our fraud detection systems and manage the fraud operations team, ensuring quality and efficiency in our processes.