Senior Production Support

As a Senior Production Support, your major responsibilities include maintaining web applications built on Java, managing service requests, and providing effective support for Trade and Supply Chain Finance products. You will lead cross-functional teams and utilize your expertise in Agile environments. Additionally, you'll engage with tools such as JIRA and ensure adherence to ITIL standards.

To be a successful Senior Production Support, you should have at least four years of experience in web application maintenance using Java within Agile frameworks. Certification in ITIL is essential, alongside proficiency in tools like JIRA and SQL. Previous experience in finance-related products will also be advantageous.

The work environment for a Senior Production Support is dynamic and collaborative. With a hybrid model requiring only two days onsite each week in Malaga, Spain, you’ll enjoy flexibility while working closely with your team. You can expect a strong emphasis on Agile methodologies and fostering a culture of continuous improvement.

The company is committed to the growth of its employees, and as a Senior Production Support, you will have opportunities for training and certification, especially in advanced tools and methodologies. Regular feedback from your peers and leadership will also support your career trajectory, ensuring you continue to refine your skills and explore new areas of expertise.

In the Senior Production Support position, you will work extensively with web technologies, monitoring tools, and performance analysis systems. Familiarity with JIRA, Confluence, and SQL for database management will be crucial, along with understanding of payment channels and banking application standards such as ISO.

In your response, highlight specific projects where you have maintained or developed Java web applications. Discuss your role in these projects and how your contributions led to successful outcomes, showcasing your familiarity with Agile methodologies.

Focus on particular incidents or change management processes where you applied ITIL principles. Explain how these practices improved service quality or efficiency within your team or organization.

Discuss your organizational tactics for prioritizing and handling service requests. Emphasize any tools you’ve used like ServiceNow or JIRA, and share examples of how your strategies led to faster resolution times.

Share strategies you employ for conflict resolution, such as active listening and mediation techniques. Provide an example where you successfully resolved a conflict, ensuring the team remained productive.

Describe your experience working in Agile environments, detailing the frameworks you’ve used such as Scrum or Kanban. Highlight specific projects where Agile methods resulted in improved performance or innovation.

Detail a specific issue you encountered, explaining the steps you took to diagnose and address it. Highlight your analytical skills and problem-solving abilities and the positive impact of your solution.

Discuss your experience using monitoring tools to analyze web application performance. Provide specific examples of metrics you’ve tracked and how your analyses led to optimized performance.

Explain your understanding of the regulatory landscape relevant to finance and banking applications. Share your experience in ensuring systems meet these standards, perhaps through documentation or policy adherence.

Illustrate your commitment to professional development. Mention any online courses, certifications, or workshops you’ve participated in, and talk about how they’ve helped you stay updated in your field.

Share your approach to prioritization, mentioning any frameworks or techniques you use. Illustrate your answer with examples of how you handled multiple tasks under tight deadlines while maintaining quality.