Salesforce Adoption & Reporting Manager

Who are Babble?  

Babble Cloud is a leading cloud solutions provider based in the UK. They offer a wide range of services, including telephony, internet, cloud infrastructure, cyber security, and more. Babble focuses on providing scalable, secure, and cost-effective solutions to help businesses enhance productivity, collaboration, and continuity.

About Us | Leading UK Cloud Solutions Provider | Babble  

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.  

Join Our Dynamic Team as a Salesforce Adoption & Reporting Manager 🌟 

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!  

What will you be doing? 

The Salesforce Adoption & Reporting Manager is responsible for driving user engagement and ensuring that Salesforce is fully leveraged across the organisation.  This remote position emphasises data-driven adoption strategies, tracking user activities, and reporting on performance metrics to optimise CRM utilisation.

This role is ideal for professionals who thrive in data-driven environments and are passionate about driving Salesforce adoption through performance insights.

Key Responsibilities

Adoption Strategy & Change Management

• Develop and implement a remote-friendly, data-driven Salesforce adoption strategy aligned with business objectives.
• Lead virtual change management initiatives to ensure smooth transitions when new features or processes are introduced.
• Establish clear KPIs to measure adoption success and continuously refine strategies based on user feedback.

User Training & Enablement

• Design and deliver virtual training programs based on user activity data and adoption trends.
• Create and maintain self-service training materials, such as video tutorials, FAQs, and user guides.
• Utilise Salesforce MyTrailhead or other LMS platforms to provide scalable learning experiences. 

User Activity Monitoring & Reporting

• Track user engagement metrics and adoption trends using Salesforce analytics tools.
• Provide regular reports to leadership on adoption progress, challenges, and opportunities for improvement.
• Implement data-driven strategies to enhance user experience and optimise Salesforce utilisation.
• Develop dashboards and reports to visualise user activity, adoption rates, and performance insights.

Stakeholder Engagement & Support

• Act as the primary point of contact for Salesforce users amongst the commercial sales community, ensuring their needs are met through virtual support channels.
• Collaborate with department heads to tailor adoption strategies to different teams and business functions.
• Gather and analyse user feedback to drive continuous improvements in adoption efforts.

Cross-Functional Collaboration

• Work closely with IT, product teams, and business stakeholders to ensure alignment on Salesforce initiatives.
• Support global teams by adapting training and adoption strategies to different time zones and cultural contexts.

Education: Bachelor’s degree level

Experience:

• 3–5 years in CRM adoption, user training, or change management roles.
• Proven experience in Salesforce reporting and analytics.
• Strong understanding of Salesforce functionalities and best practices
• Salesforce certifications (e.g., Salesforce Certified Administrator or Trainer).
• Experience with Salesforce dashboards, reports, and analytics tools.
• Strong analytical skills to leverage data-driven insights for adoption success.
• Requires proficiency in Salesforce reporting tools

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• We work a 9-day fortnight – every other Friday off.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

• Along with your resume please submit a cover letter detailing relevant experience and approach to Salesforce adoption & reporting.
• The recruitment process will include virtual assessments and teams interviews.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider