Job details

Sr. Manager, CX Operations (Tools)

BambooHR is seeking a Sr. Manager for CX Operations to improve customer journey and manage a proficient team. The company is recognized for its great workplace culture.

Skills

Leadership
Data analytics
CX systems expertise
Communication skills
Project management

Responsibilities

Lead, mentor, and develop a team of CX operations professionals
Drive creation of Business Requirements Documents (BRDs)
Build and maintain Standard Operating Procedures (SOPs)
Oversee stakeholder interactions and project feedback
Develop operational Key Performance Indicators (KPIs)

Education

Bachelor’s degree or equivalent experience in a relevant field

Benefits

4 weeks paid time off
Health benefits
401(k) with company match
Educational benefits
Flexible work models

To read the complete job description, please click on the ‘Apply’ button

By BambooHR

Set people free to do great work. By people, we mean everyone—HR pros, employees, and entire organizations. We’ve seen what a workplace free from unnecessary processes, workplace politics, and other hold-ups can do: build award-winning products, ...

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE