Solutions Analyst Leader - BPM (Business Process Management)
Drives business process digitalization and re-engineering efforts in alignment with Retail Transformation objectives, using BPM tools and methodologies.
- Analyze, map, and redesign core retail processes to drive efficiency and improved customer experience.
- Define requirements for BPM solutions and workflow automation.
- Work closely with stakeholders to implement digital process improvements.
- Ensure compliance with documentation, governance, and change management protocols.
- Participate in BPM solution deployment and continuous enhancement cycles.
- Bachelor’s degree in business, Engineering, or Information Technology.
- 5+ years of experience in process improvement or BPM-focused roles.
- Hands-on knowledge of BPM tools (e.g., IBM BPM, Appian, Pega).
- Excellent communication and facilitation skills.
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