Banker - job 1 of 13

As a Banker at Banner Bank, your primary responsibilities will include providing outstanding customer service, accurately processing financial transactions, and actively referring bank products to enhance client financial goals. You'll be essential in creating a welcoming environment for both new and existing clients.

To qualify for the Banker position at Banner Bank, you'll need at least 3 months of experience in cash handling and client service. Strong interpersonal skills, basic math abilities, and effective communication skills are essential. Previous experience as a Teller is preferred but not mandatory.

The interview process for the Banker role at Banner Bank involves a straightforward application, a quick assessment to understand your work style, a phone interview with the manager or recruiter, and an on-site interview with team members. If selected, you’ll receive an offer after a background check.

The targeted starting hourly range for a Banker at Banner Bank is $18+ per hour, depending on experience. This is complemented by a comprehensive benefits package that includes medical, dental, vision coverage, paid time off, and a 401k plan.

As a new Banker at Banner Bank, you will benefit from on-the-job training that covers customer service best practices, financial product knowledge, and transaction processing to ensure you are fully equipped to support our clients effectively.

When faced with a difficult customer, it's vital to remain calm and listen to their concerns. Acknowledge their feelings, and work collaboratively to find a resolution that aligns with bank policies while ensuring the customer feels valued.

When discussing your experience with cash handling, specify the types of transactions you've managed, your accuracy level, and any instances where your attention to detail prevented potential discrepancies. Emphasize responsible financial management.

If I encounter a situation where I don’t know the answer, I will assure the customer I will find out. I’ll take their contact details and either consult with a colleague or research the answer as quickly as possible, following up promptly.

During busy times, I prioritize tasks based on urgency and customer need, ensuring that those needing immediate assistance are addressed first while maintaining organization for everything else. Creating a checklist also helps me keep track.

In a banking environment, effective teamwork is crucial. I believe in open communication, supporting my teammates, and being flexible to cover roles as needed. Collaborating enhances our service quality and creates a positive work atmosphere.

I am motivated to work for Banner Bank due to its outstanding reputation in the community and commitment to client service. I admire the emphasis on employee volunteerism and would love to contribute to such a community-focused organization.

I once had a customer who was struggling to understand their loan application. I took extra time to explain the different aspects, ensuring they felt comfortable before submitting. The appreciation expressed reinforced my commitment to excellent service.

I stay informed on banking products and regulations by participating in continuous education and training programs, subscribing to industry newsletters, and regularly reviewing updates provided by the bank. Keeping current is essential for effective customer service.

I use an approach that focuses on understanding customer needs and suggesting products that genuinely benefit them. Building trust through honest communication is key, and I also ensure to follow up with customers to address any additional questions they may have.

I embrace technology by staying proficient with banking software and tools. My experience includes using POS machines for transactions, maintaining data accuracy in databases, and utilizing online tools to aid customer service and support their banking needs effectively.