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Room Attendant -TownePlace Suites Ft. Lauderdale West- Beautiful Area & Weekly Pay!

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 


This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Group's high standards of quality to ensure guest satisfaction.


Responsibilities:
  • Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.   
  • Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Best Western's guest service recovery program.     
  • Safety/Risk Management:  Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Best Western's procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.  
  • Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  


Required Skills and Experience:
  • High school diploma or GED preferred.
  • Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
  • Significant bending required. EEO AA M/F/Vet/Disabled


B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.


Equal Opportunity Employer/Veterans/Disabled

What You Should Know About Room Attendant -TownePlace Suites Ft. Lauderdale West- Beautiful Area & Weekly Pay!, B.F. Saul Company Hospitality Group

Join us as a Room Attendant at the TownePlace Suites Ft. Lauderdale West, part of the esteemed B. F. Saul Company Hospitality Group! If you're passionate about creating a clean and welcoming environment for guests, this is the perfect opportunity for you. In this role, you will be responsible for ensuring that guest rooms meet our high-quality standards. You'll exhibit exceptional guest service by being friendly and attentive to every detail, making each visitor feel special during their stay. With our commitment to safety and guest satisfaction, you'll assist in maintaining a clean and hospitable atmosphere while managing your daily tasks efficiently. You’ll have the chance to be part of a team that thrives on collaboration and support. Whether it’s re-stocking linens or responding promptly to guest requests, your dedication to service and adherence to health regulations are crucial. Enjoy the beautiful surroundings of Ft. Lauderdale, work with a diverse team of hospitality professionals, and benefit from our competitive weekly pay. Bring your attention to detail and a passion for hospitality to the TownePlace Suites team, where your contributions will be recognized and appreciated. Ready to embark on this rewarding journey with us? Apply now!

Frequently Asked Questions (FAQs) for Room Attendant -TownePlace Suites Ft. Lauderdale West- Beautiful Area & Weekly Pay! Role at B.F. Saul Company Hospitality Group
What are the main responsibilities of a Room Attendant at TownePlace Suites Ft. Lauderdale West?

As a Room Attendant at TownePlace Suites Ft. Lauderdale West, your primary responsibilities will include thoroughly cleaning guest rooms, ensuring that all necessary amenities and supplies are available. You'll be expected to adhere to the B. F. Saul Company Hospitality Group's standards of cleanliness and provide excellent guest service throughout the cleaning process. Additionally, you will inspect rooms for maintenance needs and ensure compliance with health and safety regulations, making guest satisfaction your priority.

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What qualifications do I need to apply for the Room Attendant position at TownePlace Suites Ft. Lauderdale West?

To apply for the Room Attendant position at TownePlace Suites Ft. Lauderdale West, a high school diploma or GED is preferred. Experience in housekeeping or laundry is advantageous, but what really matters is your attention to detail, customer focus, and ability to thrive in a fast-paced environment. Candidates should also be capable of lifting and moving up to 75 pounds consistently throughout their shift.

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How does the Room Attendant role contribute to guest satisfaction at TownePlace Suites Ft. Lauderdale West?

The Room Attendant role is crucial for guest satisfaction at TownePlace Suites Ft. Lauderdale West. By ensuring that guest rooms are consistently clean and well-stocked, you contribute significantly to the overall guest experience. Your positive interaction with guests and responsiveness to their needs will enhance their stay at the hotel. The attention to detail and quality of service you provide reflects the values of B. F. Saul Company Hospitality Group, ensuring that every guest leaves with a positive impression.

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What does a typical day look like for a Room Attendant at TownePlace Suites Ft. Lauderdale West?

A typical day for a Room Attendant at TownePlace Suites Ft. Lauderdale West involves starting early to prepare for the day's workload. You would begin by gathering your cleaning supplies and linens before making your way to assigned guest rooms, ensuring they are cleaned and organized per standard operating procedures. Throughout the day, you'll interact with guests, respond to requests, and manage your time effectively to ensure you can complete your assigned rooms efficiently while upholding quality and safety standards.

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What makes working at TownePlace Suites Ft. Lauderdale West unique as a Room Attendant?

Working at TownePlace Suites Ft. Lauderdale West as a Room Attendant is unique thanks to the supportive and diverse team environment fostered by B. F. Saul Company Hospitality Group. You will be part of a company that has over 130 years of experience in the hospitality field, providing opportunities for growth and professional development. Plus, you'll enjoy the beautiful Ft. Lauderdale area while providing guests with an exceptional stay in a welcoming atmosphere.

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Common Interview Questions for Room Attendant -TownePlace Suites Ft. Lauderdale West- Beautiful Area & Weekly Pay!
Can you describe your cleaning experience and how it relates to the Room Attendant role?

In your response, outline any previous cleaning or housekeeping roles you've held, highlighting the specific tasks you managed. Relate your experience to the Room Attendant role by discussing how your attention to detail, proficiency in cleaning techniques, and ability to maintain high standards align with the expectations for this position.

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How do you prioritize your tasks during a busy shift as a Room Attendant?

Discuss specific techniques you use for task prioritization, such as starting with occupied rooms or addressing urgent guest requests first. Emphasize your ability to stay organized under pressure and ensure that each task is completed efficiently to maintain high standards of cleanliness.

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How would you handle a situation where a guest is not satisfied with their room cleanliness?

Express your commitment to guest satisfaction and your proactive approach to resolving issues. Share an example of how you would listen to the guest's concerns, offer a solution—such as re-cleaning the room or providing extra amenities—and ensure the guest leaves with a positive experience.

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What steps do you take to ensure safety and compliance in your housekeeping duties?

Describe your understanding of safety protocols related to proper chemical use and maintenance reporting. Discuss your familiarity with hotel emergency procedures and your commitment to adhering to all guidelines to ensure a safe environment for both guests and colleagues.

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How do you ensure that you meet or exceed the quality standards set by the hotel?

Outline the importance of quality and attention to detail in your work as a Room Attendant. Discuss how you approach each task methodically, perform regular checks, and continually seek feedback to improve your service to meet hotel standards.

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What motivates you to work in housekeeping and as a Room Attendant?

Share your passion for hospitality and helping others, and describe how you find satisfaction in creating a welcoming environment for guests. Express your enjoyment of the pace of the role and the fulfillment you get from seeing happy guests.

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How do you manage working as part of a team in a fast-paced environment?

Discuss the importance of teamwork in achieving common goals, especially in busy environments. Provide examples from your previous experiences where effective communication and collaboration helped you and your team succeed in delivering excellent service.

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Can you give an example of a time when you had to deal with a difficult situation while on the job?

Share a story from your previous roles where you successfully handled a difficult guest interaction or a challenging cleaning task. Highlight your problem-solving skills and ability to remain calm under pressure.

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What are the key elements of excellent guest service from your perspective?

Discuss qualities such as attentiveness, friendliness, and responsiveness. Emphasize your belief that making a personal connection with guests and anticipating their needs leads to better service and overall guest satisfaction.

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Why do you want to work for B. F. Saul Company Hospitality Group at TownePlace Suites Ft. Lauderdale West?

Convey your admiration for the company's long history in hospitality, its commitment to diversity and inclusion, and the positive reputation of the TownePlace Suites brand. Express how these values align with your own career aspirations and desire to contribute to a welcoming guest experience.

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Full-time, on-site
DATE POSTED
December 9, 2024

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