Job details

Customer Care Advisor - Partner Care

BILL is transforming financial services by empowering businesses to make smarter decisions through automation. We are looking for a Customer Care Advisor to provide exceptional support to our financial institution partners and direct customers.

Skills

Strong technical aptitude.
Excellent communication skills.
Ability to troubleshoot complex issues.
Empathy and active listening skills.

Responsibilities

Handle inbound and outbound customer contacts via chat, voice, video, and email.
Maintain up-to-date knowledge and certifications regarding product features.
Troubleshoot complex issues and provide solutions.
Meet or exceed KPIs including Customer Effort Score and Resolution Rate.
Participate in proactive customer engagement projects.

Education

High School Diploma or GED.

Benefits

100% paid employee health, dental, and vision plans.
401(k) retirement plan.
Flexible time off and paid holidays.
Employee Stock Purchase Program.

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By BILL

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust BILL solut...

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FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Financial Transaction Processing

TEAM SIZE