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Assistant Maintenance Supervisor at Vintage Edge Apartments

WHO WE ARE

Since 2004, Bluecrest Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We’ve taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

We are seeking a Assistant Maintenance Supervisor who knows how to make an impact! The Assistant Maintenance Supervisor will be a fully skilled technician who can complete all service requests, including HVAC.

Vintage Edge is a Class A luxury community, comprises 207 units and is ideally situated on Nashville's southeast side, between Brentwood and Antioch. This community boasts upscale features and top-tier amenities for an unparalleled living experience.

As a Assistant Maintenance Supervisor, your mission will be to achieve Bluecrest's standard for completing all service requests, including HVAC. Our Assistant Maintenance Supervisor be the Supervisor's right-hand will focus on resident satisfaction and will be included in the on call rotation answering emergency service requests. To achieve this mission, you will:

  • Troubleshoot and make the necessary repairs to maintain the apartments which includes plumbing, electrical, appliances and general maintenance repairs.
  • Communicate with the Maintenance Supervisor daily and accurately record the status of service requests and make ready units, etc.
  • Achieve Bluecrest's standard for completing make ready turns within 7 days.
  • Ensure the inventory of adequate parts and supplies are in stock and organized; Use supplies cost efficiently without jeopardizing quality.
  • Demonstrate urgency, professionalism, and thoroughness with every service requests and make ready.
  • Bring knowledge in all areas of maintenance while continually learning and growing your skill set.
  • Take accountability for the community's appearance and overall satisfaction of the residents.
  • Inspect and repair all areas of the community; Health and safety procedures are adhered to and preventative maintenance is being implemented.
  • Work as a team with the office staff to ensure overall resident satisfaction.
  • Learn how to accurately complete records in Yardi and commit to using Sparkle for as an inspection tool.
  • Embrace Bluescrest's culture of empowerment and transparency by engaging in healthy debate with leadership (No Fear of Conflict) and sharing what is not working well (4WHAT) on a weekly basis.

WHO YOU ARE

  • You are a problem solver.
  • You have general maintenance knowledge and are eager to learn more.
  • You are driven and willing to learn from the Maintenance Supervisor.
  • You have an off the chart sense of urgency.
  • You are organized and have a plan for everyday.
  • You embrace change and the opportunity it brings.
  • You run on transparency and healthy debate (No Fear of Conflict); using your voice and follow through to make a difference.
  • You are passionate about customer service; you put yourself in the resident's shoes and act quickly and efficiently.
  • You see technology as a tool to help you do your job better.
  • You consider your residents an extended family and look forward to fulfilling work orders timely.
  • You know that teamwork is key in sustaining a winning property.

WHAT YOU BRING TO BLUECREST

  • You have experience as a Maintenance Technician.
  • You have worked at an apartment community.
  • You have an EPA Type II or Universal certification.
  • You have a CPO certification; preferred, not required.
  • You have reliable transportation to perform all job duties.

Paid Time Off- 120 hours PTO accrual stating upon hire.

Holiday Pay- 10 full paid holiday.

Paid Volunteer Hours-8 hours of paid volunteer time you can use throughout the year.

Housing Discounts- 25% off rent available for all employees off any unit.

Comprehensive Insurance Benefits- Medical PPO, HDHP, FSA, HSA with employer match

Dental, Vision, STD, & LTD.

Retirement Plan- 401K with a 25% company match up to 6%.

Travel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount).

Certification Reimbursement- Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more

Performance Bonuses- Leasing, renewal, CNOI performance-based bonuses & more.

Tech Forward & Transparent Culture- Innovative internal software to make your job easier!

Property Empowerment- Operate your property without the regional bureaucratic constraints of a traditional property management company.

Cultural Appeal- We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!

EOE

Average salary estimate

$47500 / YEARLY (est.)
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$40000K
$55000K

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What You Should Know About Assistant Maintenance Supervisor at Vintage Edge Apartments, Bluecrest Residential

At Vintage Edge Apartments, we are searching for a dynamic Assistant Maintenance Supervisor to join our thriving community and contribute to the excellent living experience we provide our residents. As part of Bluecrest Residential, a leader in the multifamily housing market since 2004, you will step into a role that equips you to make a significant impact. Your primary responsibilities will include troubleshooting and completing service requests, working closely with our Maintenance Supervisor, and ensuring that all maintenance issues—ranging from plumbing to HVAC—are addressed with urgency and skill. We're looking for someone who is organized, has a solution-oriented mindset, and takes pride in maintaining our luxury community. In this position, you will help manage maintenance operations by accurately recording service requests, ensuring adequate inventory levels for supplies, and adhering to health and safety procedures. Your role will also include participating in our on-call rotation to attend to emergency service requests promptly. At Vintage Edge, we value open communication and teamwork; you'll partner with office staff to guarantee resident satisfaction and contribute to the community's overall appeal. Our ideal candidate possesses an EPA Type II or Universal certification, a solid background as a Maintenance Technician, and a passion for delivering exceptional customer service. If you're ready to embrace our culture of empowerment and transparency, we would love to hear from you soon!

Frequently Asked Questions (FAQs) for Assistant Maintenance Supervisor at Vintage Edge Apartments Role at Bluecrest Residential
What are the main responsibilities of the Assistant Maintenance Supervisor at Vintage Edge Apartments?

As the Assistant Maintenance Supervisor at Vintage Edge Apartments, your primary responsibilities will include troubleshooting and repairing various maintenance issues such as plumbing, electrical, and HVAC. You will work alongside the Maintenance Supervisor to track service requests and ensure that all necessary repairs are completed efficiently and effectively, maintaining our standards for resident satisfaction.

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What qualifications are required for the Assistant Maintenance Supervisor position at Vintage Edge Apartments?

To qualify for the Assistant Maintenance Supervisor role at Vintage Edge Apartments, candidates should have experience as a Maintenance Technician, preferably in an apartment community setting. Additionally, you will need an EPA Type II or Universal certification, and while a CPO certification is preferred, it is not mandatory.

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How does the work culture at Bluecrest Residential influence the Assistant Maintenance Supervisor role at Vintage Edge Apartments?

The work culture at Bluecrest Residential highly influences the Assistant Maintenance Supervisor position by promoting transparency and teamwork. You will be encouraged to engage in healthy discussions with leadership to improve service operations and create an environment where your voice truly matters, allowing you to take accountability for both community appearance and resident satisfaction.

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What kind of career development opportunities are available for Assistant Maintenance Supervisors at Vintage Edge Apartments?

Vintage Edge Apartments offers strong career development opportunities for Assistant Maintenance Supervisors. The company provides certification reimbursements for industry-related qualifications, insights into innovative maintenance software, and a culture of ongoing learning, which enables you to enhance your skills and grow within the organization.

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What benefits can I expect as an Assistant Maintenance Supervisor at Vintage Edge Apartments?

As an Assistant Maintenance Supervisor at Vintage Edge Apartments, you can expect a comprehensive benefits package including paid time off, holiday pay, housing discounts, insurance benefits, and a retirement plan with company matching. Additional perks like paid volunteer hours and travel discounts further enhance your employment experience with us.

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Common Interview Questions for Assistant Maintenance Supervisor at Vintage Edge Apartments
Can you describe a time when you resolved a complex maintenance issue?

When answering this question, focus on a specific example that showcases your problem-solving skills and technical knowledge. Describe the issue, your approach to diagnosing it, and the resolution process, emphasizing the impact your solution had on resident satisfaction.

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How do you prioritize your tasks when handling multiple maintenance requests?

To effectively prioritize tasks, discuss your strategy for assessing the urgency of each request. Explain that you evaluate factors such as resident needs, safety concerns, and deadlines to create an efficient plan of action to handle requests in an organized manner.

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What strategies do you use to maintain a positive relationship with residents?

Highlight your commitment to customer service by discussing how you approach interactions with residents. Emphasize the importance of communication, understanding their needs, and providing timely updates on maintenance progress to foster trust and satisfaction.

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How do you handle emergencies and on-call situations?

Mention your ability to remain calm under pressure while ensuring safety and efficiency. Talk about your experience in quickly assessing emergency situations, formulating action plans, and effectively communicating with team members to resolve issues.

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What maintenance software or programs have you used previously?

Discuss your familiarity with maintenance management software or tools like Yardi and Sparkle. Explain how you have used these programs to track service requests, inventory, and perform inspections to enhance your workflow and efficiency.

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How would you ensure compliance with health and safety procedures during maintenance tasks?

Stress the importance of adhering to health and safety regulations as a key component of maintenance work. Provide examples of specific procedures you follow and how you stay updated on best practices, as well as your commitment to training and compliance.

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Describe your experience with HVAC systems.

When discussing your HVAC experience, detail any certifications, hands-on experience, and specific tasks you've performed, such as troubleshooting, repairs, and routine maintenance. Showcase your ability to effectively handle HVAC-related service requests.

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How do you keep track of inventory and supplies for maintenance work?

Explain your systematic approach to maintaining inventory, such as conducting regular audits, using inventory management software, and efficient ordering processes to ensure that equipment and supplies are always available and organized.

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What role does teamwork play in your maintenance approach?

Highlight the importance of teamwork in achieving maintenance goals. Discuss how you actively collaborate with other team members and office staff to streamline operations and collectively enhance resident satisfaction.

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How do you stay updated with new maintenance techniques and technologies?

Demonstrate your commitment to professional development by discussing your approach to staying informed about industry trends, attending workshops, and seeking out relevant training opportunities to continually upgrade your skills.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 1, 2025

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