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Quality and Process Improvement Specialist

Overview

BLUEHAWK, LLC is a professional services firm providing intelligence, information technology, language, and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resources, critical Infrastructure, freedoms, and human rights. We are hiring creative, motivated talented people. Who are committed to delivering programs and solutions to meet our customers' time frames and financial parameters by managing technical, schedule, and cost performance.

 

Bluehawk is seeking a passionate Quality and Process Improvement Specialist to lead our internal coordination efforts in pursuit of a Capability Maturity Model Integration (CMMI) V3.0 Maturity Level 3 for Services rating.  The successful candidate will bring experience with CMMI Services V3.0 and demonstrated knowledge of process improvement, internal capability building, and appraisal preparation. They will lead CMMI implementation, including prioritizing improvement areas, documentation, team engagement, process mapping, continuous improvement programs, and training initiatives.

Responsibilities

 

  • Develop, implement, and maintain CMMI V3.0 L3 Services, ISO 9001 and ISO 20000 processes and procedures.
  • Conduct gap analyses to assess current processes against CMMI/ISO requirements and identify areas for improvement.
  • Coordinate across internal teams to support the implementation of CMMI Services V3.0 practice areas.
  • Prepare documentation and reports for CMMI appraisals and ISO certification audits.
  • Coordinate internal audits and readiness reviews to ensure compliance with CMMI standards.
  • Work closely with stakeholders to foster a culture of continuous improvement and quality management.
  • Provide guidance on process improvement initiatives and best practices.
  • Provide coaching and change management support to teams adopting new processes

Qualifications

  • 3 or more years of experience supporting CMMI implementation, quality assurance, or process improvement.
  • Strong understanding of CMMI V3.0 L3 SVCS, ISO 9001/ISO20000 standards, practices, and standards.
  • Proven experience with process mapping, documentation, and internal auditing.
  • Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Bachelor’s degree in Engineering, Computer Science, or a related field.

 

Desired Skills, Experience, And Education

  • CMMI certification or training.
  • ISO internal auditor certification or training.
  • Strong background in process improvement, quality assurance, and project management, particularly in the context of services projects.
  • Active clearance or ability to obtain a clearance (ADD In what you’d like here)

 

Bluehawk, LLC. is an Equal Opportunity/Affirmative Action /EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity Employer

Average salary estimate

$80000 / YEARLY (est.)
min
max
$70000K
$90000K

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What You Should Know About Quality and Process Improvement Specialist, Bluehawk

At Bluehawk, LLC, we proudly serve as a professional services firm, aligning our missions with the critical demands of national security and the needs of our clients across government and commercial sectors. We’re on the lookout for a driven Quality and Process Improvement Specialist to join our vibrant team in West Palm Beach. If you have a passion for enhancing processes and a knack for implementing the Capability Maturity Model Integration (CMMI) V3.0, we want to hear from you! In this role, you will spearhead our efforts toward obtaining the CMMI Maturity Level 3 rating for Services, ensuring our operations are not only compliant but thriving. You'll conduct thorough analyses to identify areas ripe for improvement, engage with various teams to drive implementation, and play a crucial role in documentation and audit preparation. Collaborating closely with stakeholders, you'll help cultivate a culture of quality management and continuous improvement while providing valuable coaching and guidance to our teams. With a focus on maintaining high standards as defined by CMMI and ISO certifications, your contributions will be key to Bluehawk's success. If you thrive in a dynamic environment and have the relevant experience and skills, we’d love for you to bring your talents to our innovative team.

Frequently Asked Questions (FAQs) for Quality and Process Improvement Specialist Role at Bluehawk
What are the key responsibilities of a Quality and Process Improvement Specialist at Bluehawk, LLC?

The Quality and Process Improvement Specialist at Bluehawk, LLC is responsible for developing and maintaining CMMI V3.0 L3 Services and ISO processes. Key duties include conducting gap analyses, coordinating internal audits, and preparing documentation for CMMI appraisals and ISO certification audits, ensuring the company meets critical standards.

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What qualifications are needed to be a Quality and Process Improvement Specialist at Bluehawk, LLC?

To qualify for the Quality and Process Improvement Specialist role at Bluehawk, LLC, candidates need at least 3 years of experience in supporting CMMI implementation and a strong understanding of related standards. Ideally, applicants should possess a bachelor’s degree in Engineering, Computer Science, or a related field and demonstrated experience with process improvement and internal auditing.

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How does Bluehawk, LLC support continuous improvement in its processes?

Bluehawk, LLC fosters a culture of continuous improvement through its Quality and Process Improvement Specialist's role. This includes providing coaching on best practices, guiding teams in adopting new processes, and conducting regular audits to identify improvement areas, thus ensuring efficient, quality-focused operations.

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What is the significance of CMMI V3.0 for a Quality and Process Improvement Specialist at Bluehawk, LLC?

For the Quality and Process Improvement Specialist at Bluehawk, LLC, CMMI V3.0 is essential as it provides a framework for process improvement. Achieving a Maturity Level 3 rating demonstrates the company's commitment to quality management and effective service delivery, making it a vital part of the specialist's responsibilities.

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Why is experience with ISO standards important for the Quality and Process Improvement Specialist at Bluehawk, LLC?

Experience with ISO standards is crucial for the Quality and Process Improvement Specialist at Bluehawk, LLC because these standards underscore our quality assurance practices. This expertise will help ensure compliance with the necessary certification audits and enhance our overall service quality and efficiency.

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Common Interview Questions for Quality and Process Improvement Specialist
Can you explain your experience with CMMI implementation?

When answering this question, focus on specific projects where you played a key role in implementing CMMI practices. Highlight your understanding of the model, any challenges faced, and how you overcame them to meet compliance.

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How do you manage internal audits and readiness reviews?

Discuss your approach to planning and executing internal audits, including how you ensure that all processes comply with CMMI standards. Emphasize your organizational skills and ability to communicate findings to relevant teams.

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What methodologies do you use for process mapping?

To answer this question, cite specific methodologies you are familiar with, such as SIPOC or value stream mapping. Talk about how you've applied these in previous roles to improve efficiency and quality.

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Describe a time you identified an improvement opportunity within a process.

When responding, use the STAR method (Situation, Task, Action, Result) to describe the situation, your role in identifying the opportunity, the steps you took to implement the improvement, and the results achieved.

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How do you engage stakeholders in process improvement initiatives?

Highlight your communication skills and techniques in building relationships. Discuss specific strategies you apply to ensure stakeholders are informed and invested in the improvement processes.

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What tools do you use for continuous improvement tracking?

Mention tools such as Lean Six Sigma, Kaizen, or software applications like Jira or Trello. Explain how these tools help you track progress, analyze data, and facilitate ongoing improvements.

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Can you talk about your experience with ISO 9001 and ISO 20000 standards?

Detail your familiarity with these standards, legislation, and compliance requirements. Share examples where you've contributed to achieving or maintaining ISO certifications in an organization.

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How do you prioritize areas for improvement within a project?

Explain your criteria for prioritization, such as impact, feasibility, and stakeholder input. Discuss how you balance these factors to ensure meaningful improvements are made.

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What steps would you take to foster a culture of quality management?

Discuss your strategies for promoting quality management practices within the team, such as training sessions, regular reviews, and recognition of team members who exemplify quality standards.

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Why do you believe continuous improvement is important in service-based industries?

Illustrate your understanding of the benefits of continuous improvement in service-based sectors, such as enhanced customer satisfaction, operational efficiency, and competitive advantage, reinforcing how it aligns with business objectives.

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Photo of the Rise User
Inclusive & Diverse
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Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Bluehawk, LLC is a intelligence services firm providing intelligence, information technology, language and training services to the U.S. Government and commercial entities with objectives to protect and defend our nation, citizens, natural resourc...

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Full-time, on-site
DATE POSTED
April 20, 2025

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