Senior Operations Specialist (Microsoft Team)

A Senior Operations Specialist at boxxe plays an essential role in managing the operational activities associated with our Microsoft business unit. This includes processing orders, managing contracts, and addressing queries to ensure compliance with Microsoft policies and procedures. The specialist also trains team members, oversees team progress, and facilitates multi-million-pound licensing agreements.

To apply for the Senior Operations Specialist position at boxxe, candidates should have previous experience in a Microsoft Operations team, strong attention to detail, excellent communication skills, and the ability to work under pressure. A passion for learning and problem-solving is also highly valued.

At boxxe, we are committed to sustainability as a core value. As a Senior Operations Specialist, you will be part of a team that embraces Work from Anywhere principles, minimizes travel by utilizing virtual technology, and actively works to reduce our carbon footprint through ethical and sustainable practices.

Yes, the Senior Operations Specialist position at boxxe is fully remote. We embrace the Work from Anywhere principles, allowing you to work from the comfort of your home while contributing to our mission of making technology human.

Important skills for a Senior Operations Specialist at boxxe include strong problem-solving abilities, time management, attention to detail, excellent communication, and influencing skills. A proactive attitude towards learning and adapting to new processes is also crucial.

During your onboarding as a Senior Operations Specialist at boxxe, you can expect comprehensive training on our processes, Microsoft compliance measures, and operational tools. You'll also connect with your team and have opportunities to immerse yourself in our sustainable practices and inclusive culture.

boxxe actively promotes diversity in the workplace by building a team that represents a variety of backgrounds, perspectives, and skills. As an equal opportunity employer, we don't discriminate based on race, gender, age, or any other status; our focus is on qualifications and business needs.

When answering this question, focus on specific roles you've had within Microsoft Operations. Highlight your responsibilities, achievements, and how you managed tasks such as contract management and order processing. Providing detailed examples will give the interviewer insight into your skills and experiences.

To answer this effectively, describe your familiarity with Microsoft compliance guidelines and how you implement them in your daily operations. You might discuss your attention to detail and how you train others on compliance measures, showcasing your proactive approach to maintaining standards.

Share strategies that demonstrate your organizational skills, such as prioritization techniques, software tools you use for project management, or how you set reminders to ensure contracts are updated and compliant. This showcases your ability to handle responsibilities in a busy environment.

Choose a specific challenge related to operations, ideally involving a licensing agreement or customer query. Explain the context, your thought process, the actions you took, and the outcome, emphasizing your problem-solving skills and resilience.

Talk about methods you use to stay informed, such as subscribing to updates from Microsoft, attending training sessions, and engaging with industry forums. Highlight your commitment to ongoing learning as it relates to the Senior Operations Specialist role.

Refer to your approach to training, which might include creating training materials, conducting hands-on demonstrations, or offering ongoing support and mentorship. Illustrate how you would ensure they gain a thorough understanding of compliance and operational tasks.

In your response, connect your personal values to boxxe's mission, emphasizing sustainability, inclusivity, and making technology human. Share what excites you about the company culture and how your experience aligns with the role.

Provide specific examples of how you've handled customer queries in the past, focusing on the outcomes. Mention your communication style and how you ensure customer satisfaction while adhering to operational guidelines.

Describe project management tools and techniques you utilize to monitor team progress, such as daily stand-ups, reporting tools, or performance metrics. Discuss how you use this information to facilitate team productivity and support deadlines.

When they ask this, share a concrete example of a process you optimized in previous roles. Explain the initial challenge, the solutions you implemented, and the resulting benefits, showcasing your initiative and impact on operations.