Application Consultant - Digital O.R. / Dublin

As an Application Consultant at Brainlab in Dublin, you will engage in a variety of crucial responsibilities including educating and training medical personnel, performing software updates, and troubleshooting customer issues. You will also initiate system upgrades and promote customer engagement with our products, ensuring they derive the maximum benefit from our services. Being a representative at trade shows and meetings to showcase our Digital O.R. solutions is another exciting aspect of the role.

To be considered for the Application Consultant role at Brainlab, candidates should have a Bachelor's or Master's degree in Engineering, Medical Technology, or a similar field. Experience in hospital digitalization systems, IT networks, and a proactive attitude towards service activity planning are beneficial. Also, a positive sense of humor and strong communication skills are important to thrive in this collaborative work environment.

Training for the Application Consultant position at Brainlab includes an initial 4 to 6 weeks of comprehensive learning at our headquarters in Munich, paired with real-world experience in the field alongside experienced colleagues. This training ensures you are not only knowledgeable about our Digital O.R. offerings but also well-prepared to assist our clients effectively after joining the Dublin team.

Brainlab is committed to the professional growth of its employees. As an Application Consultant, you will have access to continuing education opportunities and various training programs to enhance your skills and keep you at the forefront of medical technology. The collaborative environment fosters learning and development, preparing you for advanced roles within the company.

Brainlab offers a competitive benefits package for its Application Consultants, which includes a company car for both professional and personal use, a cell phone, and a laptop. Flexible working hours, the chance to work from home, and regular team events enhance the work-life balance and create a supportive workplace culture.

To answer this question effectively, highlight your passion for advancing medical technology and improving patient care. Discuss how Brainlab's commitment to innovation aligns with your career aspirations, emphasizing enthusiasm for being part of a team dedicated to making a difference in medical settings.

When responding, detail your previous roles involving medical technology, mentioning specific tools, systems, and processes you engaged with. Illustrate how your experiences helped you solve problems, improve workflows, or educate healthcare personnel.

Focus on discussing your organizational strategy. Share methods you use for prioritizing tasks, such as evaluating urgency and importance, using project management tools, and being proactive in anticipating customer needs.

Place emphasis on your systematic approach to troubleshooting. Address your active listening skills in understanding the issue, communicating clearly, and working through solutions, whether it involves immediate fixes or setting up follow-up actions.

Mention specific techniques you employ to stay updated, such as attending workshops, subscribing to industry publications, participating in relevant webinars, or engaging with professional networks. Convey your commitment to continuous learning.

Provide concrete examples showcasing collaboration in past positions, whether through joint projects, problem-solving sessions with team members, or mentoring colleagues. Emphasize outcomes that exemplified successful teamwork.

Discuss your knowledge of relevant systems like PACS, Vendor-neutral archives, or HIS systems, highlighting any direct experiences with implementing digital workflows and how they enhanced patient care and hospital efficiency.

Provide insights into how effective customer engagement leads to long-term partnerships, enhanced satisfaction, and maximized utilization of Brainlab products, ultimately reflecting back on positive healthcare outcomes.

Convey your strategy for addressing resistance, focusing on empathetic communication, understanding concerns, demonstrating the technology’s advantages via hands-on training, and offering ongoing support.

Demonstrate goal-setting acumen by expressing both short-term targets, like successful onboarding of new clients, and long-term aspirations, like contributing to increased adoption rates of Brainlab technology within hospitals.