Branch Finance Manager

As a Branch Finance Manager, your primary responsibilities include leading the collections and lending team, managing delinquency and charge-off accounts, and ensuring a high level of customer service. You will also be expected to back up the Branch General Manager as needed, develop a strong sales team, and achieve the branch's sales goals.

To qualify for the Branch Finance Manager position, candidates should possess collections leadership experience, ideally with a focus on first-party consumer collections. A sales-driven mindset, strong customer service focus, and proficiency in computer software are essential. Sub-prime experience is a plus and will enhance your application.

Branch Finance Managers can expect a competitive base salary ranging from $65,000 to $70,000, in addition to monthly incentives of up to $1,400. Other generous benefits include a matching 401(k) plan, extensive training and support, career growth opportunities, and paid time off.

The work schedule for a Branch Finance Manager includes a typical 5-day work week, with most Saturdays required and a weekday off. Importantly, there are no Sundays, allowing for a balanced work-life schedule.

A successful Branch Finance Manager should have strong leadership abilities, a customer service-focused attitude, and a sales-driven mindset. Experience in collections management is vital, and proficiency with cutting-edge systems and software will be beneficial in this dynamic role.

When answering this question, provide specific examples of your past roles in collections management. Highlight your leadership experiences, especially any achievements in reducing delinquency rates or improving customer satisfaction.

In your response, discuss various motivational techniques you’ve implemented, such as setting clear sales targets, offering incentives, or holding regular team meetings to celebrate achievements and address challenges.

Explain your approach to managing delinquent accounts by discussing specific strategies such as regular follow-ups, personalized communication with customers, and offering payment plans to resolve outstanding debts effectively.

Mention the importance of staff training in customer service skills, actively seeking customer feedback, and implementing improvements based on that feedback. Provide an example of a successful customer service initiative you led.

Discuss how you foster a collaborative culture, highlight team successes, and communicate openly among team members. Share an example where teamwork resulted in achieving a specific goal.

Talk about the various tools you have used, such as accounting software or customer relationship management systems. Explain how you leverage these tools to streamline operations and improve data accuracy.

Describe techniques you use to manage stress and prioritize tasks, such as effective time management, maintaining a calm demeanor, and focusing on the most critical tasks to meet deadlines.

If applicable, explain your experience with sub-prime lending, detailing specific roles or responsibilities that demonstrate your familiarity with the nuances of this sector, along with methods you've used to mitigate risk.

Detail the performance metrics you use to evaluate team members, such as sales figures or customer feedback scores. Discuss how you conduct regular performance reviews and set development plans based on these assessments.

Express your enthusiasm for establishing a career within the company, emphasizing the aspects of the branch that resonate with you, such as its culture, customer focus, and commitment to employee growth.