Implementation Manager

About the Role

We are looking for a highly motivated individual that can take on an array of responsibilities at a fast growing company. This individual will join as Canary’s Implementation Manager, primarily responsible for guiding our clients through implementation of our solutions in an effective, value-driven way. 

At Canary, this function encompasses customer on-boarding and subsequent adoption. Implementation is a critical component of Canary’s team as you will serve as the primary steward of Canary products and help clients achieve value through successful implementation of our solutions. The ideal candidate is someone with at least 2-5 years of experience at technology companies, and is an energetic self-starter who is organized and has experience with effective time management and prioritization, passionate about onboarding and training clients, technical project management, and hungry to get their hands dirty while the team grows. It is someone who is a self-starter, detail oriented, and open to taking on real responsibility.

The Implementation Manager at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products. This role focuses on implementation, configuration, and guiding customers through a smooth go-live experience — not long-term account management. They will lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.

• Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live.
• Configure and deploy Canary’s suite of products based on each property's unique operational setup.
• Understand the Canary product, as it is today and vision, to articulate value proposition clearly and effectively
• Develop and improve current on-boarding processes to drive efficiency
• Manage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setup as well as overseeing adoptionLead client onboarding calls and training sessions, ensuring clear communication and smooth adoption.
• Ensure clients are set up for success by monitoring adoption of products after go live Track and manage onboarding milestones, ensuring timely delivery and high-quality execution as well as subsequent adoption of Canary solutions
• Collaborate with Customer Success Managers to ensure a seamless transition into post-onboarding account management.
• Troubleshoot onboarding issues quickly and effectively, maintaining a solutions-oriented approach.
• Drive product adoption by helping clients understand and utilize key features during onboarding.
• Maintain accurate onboarding records in internal systems and contribute to onboarding documentation.
• Identify opportunities to improve and scale onboarding processes for efficiency and consistency.
• Act as a trusted guide to clients during their first interactions with Canary, setting the tone for long-term success.

• BA/BSPrior SAAS experience, ideally with onboarding or implementation
• Minimum 2+ years of work experience
• Comfortable working in a constantly changing environment
• Ability to think on your feet and manage client questions and concerns
• Ability to solve problems and develop scalable processes
• Candidate will be detail oriented and meticulous in his/her organization and ruthless about time-management and prioritization
• Ability to pick up tasks quickly without much guidance in getting started
• Candidate will be able to take feedback and adapt quickly
• Ability to seize opportunities and open new doors for yourself and the company
• Strong communication abilitiesTechnical project management experience a plus
• Confident and charismaticComfortable with technology