Junior Computer User Support Specialist

Overview

• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Provides on-site technical support and assistance by deploying to client’s program field offices for IT infrastructure and end-user device wellness checks
• Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.
• Other duties as assigned.

Responsibilities

• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Provides on-site technical support and assistance by deploying to client’s program field offices for IT infrastructure and end-user device wellness checks
• Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.
• Other duties as assigned.

Qualifications

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
• Secret Clearance is required.
• Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
• Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: ProjectManager

Working Conditions

• Professional office environment.
• Must be able to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range