Job details

Client Service Representative

Central Texas Veterinary Specialty & Emergency Hospital is looking for a Client Care Representative to Join Their Team in South Austin!

The Client Care Representative plays an integral role in the Advanced Veterinary Care provided by our team. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
Work with personal accountability and exceptional morale.
Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
Commit to providing excellent high-quality care of patients.

All requirements listed in this job description are essential functions, some of which may require more responsibility and knowledge as the employee gains experience and/or is promoted.

Position Responsibilities

All duties are performed under the responsible supervision of a licensed veterinarian as specified in Title 22, Part 24, Chapter 573 of the Texas Administrative Code.

Answer multiple line phones
Schedule appointments
Greet clients upon arrival
Prepare and collect information from clients to create or update their pet’s chart
Explain hospital policy as it applies to payment for services rendered
Faxing, filing, mailing
Reminder calls
Performing end-of-day duties
Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
Appropriately prepare billings, receipts, collect, and record all payments for services rendered
Consistent, on time arrival and attendance at work each day you are scheduled.
Always be in position and prepared to work at the start of each shift.
Good communication skills.
Ability to work well with others as a team.
Flexibility and the ability to adjust to a changing environment
Handle stress and pressure calmly, with poise and tact.
Self-motivated, hard worker.
Ability to multitask, prioritize and delegate appropriately.
Willingness and ability to learn new tasks quickly.
Ability to receive constructive criticism and accept responsibility for actions.
Reliable and dependable.
Common sense, good judgment and sense of humor.

Benefits Package

Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Flexible Spending Account or Health Savings Account options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
Personal pet discounts

Qualifications

GED or High School Diploma
Two years minimum customer service experience
Basic computer knowledge
Know how to operate basic office equipment

Preferences

Knowledge of the veterinary field is preferred, but not required

Special Position Requirements

Swing shift (after 4:00 pm), Overnight Shift (until 7:00 am), and weekend day shifts available
Overtime may be required
Expect to work at least one weekend shift per month

Physical Effort

While performing the duties of this job, the employee is frequently required to bend, stoop, and stand for extended periods of time.
Required to lift up to forty (40) pounds.
Employees will be expected to request assistance with lifting or carrying animals or materials over 40 pounds.

Work Requirements

Hazards associated with infected animals, controlled substances, and possible exposure to contagious diseases
Exposures to unpleasant odors and noises
Exposure to aggressive patients, bites, scratches and animal wastes

Average salary estimate

$40000 / YEARLY (est.)

min

max

$34000K

$46000K

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What You Should Know About Client Service Representative, Central Texas Veterinary Specialty & Emergency

Central Texas Veterinary Specialty & Emergency Hospital is seeking a friendly and dedicated Client Service Representative to join their amazing team in South Austin! This role is vital to ensuring that our beloved pets receive the high-standard care they deserve. As a Client Care Representative, you will be interacting with pet owners and supporting the exceptional veterinary services we provide. Your responsibilities will include answering multi-line phones, scheduling appointments, greeting incoming clients with warmth, and preparing all necessary information for patient care. At Central Texas Veterinary, we value integrity, professionalism, and compassion in every interaction, so you’ll need to embody these values while working with clients, coworkers, and patients alike. You’ll be an essential part of the team, providing invaluable support to licensed veterinarians to enhance the quality of life for our furry friends. The job requires excellent communication skills, the ability to multitask and handle stress gracefully, along with a willingness to learn new things. As part of our fantastic benefits package, you will enjoy comprehensive health insurance options, a matching 401K plan, and unique perks like discounts on pet care. If you are reliable, dependable, and possess a good sense of humor amidst the hustle and bustle of a veterinary setting, then this position is perfect for you. Dive into a fulfilling career with Central Texas Veterinary Specialty & Emergency Hospital, where your roles and responsibilities will contribute significantly to the happiness and health of our clients and their pets!

Frequently Asked Questions (FAQs) for Client Service Representative Role at Central Texas Veterinary Specialty & Emergency

What is the role of a Client Service Representative at Central Texas Veterinary Specialty & Emergency Hospital?

The Client Service Representative at Central Texas Veterinary Specialty & Emergency Hospital plays a crucial role in ensuring exceptional veterinary care. They manage communication, schedule appointments, greet clients, and prepare patient information, all while supporting our devoted team of veterinarians.