Senior Solution Consultant PSA

As a Senior Solution Consultant at Certinia, your main responsibilities include leading the implementation and training of our Professional Services Automation application. You'll manage relationships with customers, conduct presentations via video conferencing and in-person meetings, and handle complex software implementations. Additionally, you'll document best practices, work closely with cross-functional teams, and mentor junior consultants.

To be successful as a Senior Solution Consultant at Certinia, you should possess extensive experience in complex software implementations, particularly with Enterprise customers. Relevant knowledge of Professional Services Automation processes is essential, alongside strong communication skills. A background in accounting or supply chain management, along with proficiency in Salesforce or similar applications, will significantly bolster your candidacy.

The Senior Solution Consultant at Certinia plays a crucial role in ensuring customer success by delivering tailored implementations and training on our PSA application. By understanding customers' process requirements and influencing their project decisions, you help optimize their usage of our solutions. Your expertise guides them through effective usage, ultimately elevating their operational efficiency and customer satisfaction.

A background in Professional Services Automation is essential for a Senior Solution Consultant at Certinia. Experience with implementing PSA applications or Salesforce products greatly enhances your suitability for this position. Additionally, hands-on experience in consultancy services and a deep understanding of cloud technologies will also be highly beneficial in contributing to successful project implementations.

Yes, the Senior Solution Consultant position at Certinia does involve travel, primarily within the UK and occasionally across Europe. This travel allows you to engage directly with clients, ensuring successful implementations and fostering strong working relationships.

At Certinia, a Senior Solution Consultant can expect numerous growth opportunities. You’ll have the chance to mentor less experienced consultants, participate in improving service methodologies, and contribute to product enhancements. Your work directly influences project outcomes and can open paths to leadership roles within the consultancy or broader company, based on your performance and aspirations.

In your role as a Senior Solution Consultant at Certinia, you’ll have the unique opportunity to influence product development by communicating customer feedback and project experiences to engineering and product management teams. This collaboration allows you to advocate for enhancements and drive improvements that enhance the user experience and functionality of our PSA solutions.

When discussing your experience with PSA applications during the interview, highlight specific projects you have completed, the software you have implemented, and the challenges you faced. Emphasize how you communicated with stakeholders and your role in guiding the implementation process from start to finish. Show how your contributions led to successful outcomes for the client.

To effectively answer this question, share specific examples highlighting your conflict resolution skills. Discuss a challenging situation with a customer, explain how you approached it, and detail the outcome. Focus on your ability to listen actively, empathize with client concerns, and collaboratively find a resolution that meets customer needs while ensuring project timelines and goals are maintained.

In your answer, discuss how you build rapport with clients through clear communication, trust, and transparency. Explain your approach to understanding their business needs, maintaining regular updates, and offering ongoing support. Providing examples of how strong relations led to project success can also demonstrate your effectiveness in managing client relationships.

To answer this question, describe the training methods you utilize, such as interactive workshops, documentation, and hands-on sessions. Discuss how you adapt your training approach based on the client's team and their learning styles. Sharing past experiences where your training led to successful adoption of software will showcase your abilities in this area.

Share your strategic approach to configuring PSA applications by detailing how you gather requirements from clients to understand their unique needs. Discuss the importance of maintaining best practices in configurations while being flexible to create custom solutions that enhance the client's operational workflows.

In your response, underscore how vital the Senior Solution Consultant is in bridge-building between clients and the implementation team. Discuss your responsibility for managing expectations, ensuring the project aligns with business outcomes, and acting as an advocate for both the client and the company to drive mutual success.

Explain your method for prioritizing tasks by discussing tools and strategies like task management software and collaborative planning with the project team. Emphasize the importance of assessing project timelines and client needs to effectively allocate your time and resources for maximum impact and timely delivery.

In answering this question, highlight your commitment to ongoing learning through continued education, industry webinars, and networking with other professionals. Mention specific resources, such as industry publications or online courses related to PSA and Salesforce, that help you stay informed about trends and innovations.

Share instances where you collaborated with teams across various departments, such as sales, product, and customer success. Highlight how effective communication and teamwork contributed to project success, and provide examples of how your collaborative efforts helped overcome challenges in implementations.

Discuss how you involve clients throughout the implementation process to ensure their specifications are met. Emphasize the importance of gathering detailed requirements, conducting review sessions, and being responsive to client feedback. Your answer should show that you strive for a customized solution that aligns perfectly with their business objectives.