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Buyer Support Specialist - Floral

Company Description

Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

  • An amazing company culture!
  • Medical/Dental/Vision on the first of the month following hire.
  • ESOP (Profit Sharing) and 401(k).
  • Paid vacations, paid holidays.
  • Pre-tax commuter benefits, and onsite parking.
  • Coverage under State Sick Leave.
  • 100% Prepaid College Tuition for employees and their dependents.
  • Employee assistance program (EAP).

Additional Compensation Details:

  • Potential 90-day performance-based raise
  • Yearly review with possibility of increase based on performance and tenure

Job Description

The Role

The Floral Buyer Support Specialist aids the Floral Category buying team by assisting with inventory management, purchasing activities, and vendor coordination. The role requires analyzing sales data, maintaining product databases, inspecting product quality, and ensuring that inventory levels meet customer demands. Additionally, you will engage in vendor communication, maintain detailed vendor and product records, and handle purchase orders and freight documents. You will also be responsible for resolving purchasing issues, participating in vendor meetings, and contributing to smooth supply chain operations. Regular attendance and punctuality are essential to the success of this role, ensuring seamless workflow, customer satisfaction, and overall team success.

The right candidate will be able to work well together in a team setting, but be also be able to work independently and be self driven. This is a corporate role and the person who fills it should be comfortable working with teams nationally and not exclusive to the Seattle market. Charlie’s Produce is a continuously developing business and we look for people who want to grow within our company long term.

Essential Responsibilities Include, but Not Limited To

  • Assist the buying team in placing orders with selected suppliers.
  • Analyze sales and inventory data to inform decisions on product quantities and varieties required to meet customer demand.
  • Assist with maintaining optimal inventory levels and communicating potential inventory issues.
  • Update, communicate, and maintain product information in relevant databases, ensuring accuracy and consistency.
  • Conduct regular inspections of floral products in warehouse facilities to monitor quality and compliance with standards.
  • Complete purchase orders, freight manifests, item transfers, and review receiving accuracy in a timely and accurate manner.
  • Help process vendor chargeback requests in coordination with the Senior Buyer.
  • Participate in vendor meetings and assist in preparing reports or updates as needed.

Qualifications

Required Skills and Experience

  • Minimum of 1 year of experience as a Customer Service Representative at Charlie's Produce or relevant experience in a related role.
  • Understanding of floral terminology and trade standards.
  • Basic understanding of Tableau for data visualization and reporting.
  • Proficient in Microsoft Office products.
  • Strong verbal and written communication skills for effectively conveying information to team members and vendors.
  • Outstanding organizational skills – capable of handling many tasks at once while maintaining a strong attention to detail.
  • The ability to work a flexible schedule with minimal overtime when needed– this could include early mornings, weekends, and additional hours when needed.

Preferred Skills and Experience

  • Floral industry experience in wholesale or grocery retail.
  • Familiarity with the Bossanova system for order processing.
  • Resourceful in finding solutions to vendor or purchasing challenges.
  • Stay informed about industry developments, especially those related to the floral industry and supply chain operations.
  • Ability and willingness to embrace new technologies, tools, and processes to enhance efficiency.
  • Proactively seek feedback to improve personal performance and contribute to overall team efficiency.

Additional Information

Supplemental Information 

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)  Charlie's Produce is an Equal Opportunity Employer.

Recruiters - DO NOT CONTACT!

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Buyer Support Specialist - Floral, Charlie's Produce

Are you ready to bloom your career at Charlie's Produce as our new Floral Buyer Support Specialist? Based in sunny Seattle, WA, this role is perfect for those who have a passion for the floral industry and enjoy a variety of tasks all geared towards ensuring top-quality products for our customers. As part of the Floral Category buying team, your responsibilities will include assisting with inventory management and purchasing activities, engaging with vendors, and analyzing sales data to keep our floral offerings fresh and appealing. You'll love diving into product databases, inspecting the quality of our beautiful blooms, and ensuring that we're always stocked up to meet customer demand. Your communication skills will shine as you liaise with vendors and maintain essential records. We're looking for someone who thrives in a team environment but is also self-driven and independent. With a corporate environment that spans nationally, you'll have the opportunity to grow along with us. If you're hardworking, detail-oriented, and excited about working in a dynamic space, we invite you to check us out further. Join Charlie's Produce and help us contribute to our communities through the love of quality produce and flowers!

Frequently Asked Questions (FAQs) for Buyer Support Specialist - Floral Role at Charlie's Produce
What are the main responsibilities of a Floral Buyer Support Specialist at Charlie's Produce?

As a Floral Buyer Support Specialist at Charlie's Produce, you will play a crucial role in supporting the Floral Category buying team by managing inventory, assisting with purchasing activities, and coordinating with vendors. Key responsibilities include analyzing sales data, maintaining product databases, inspecting product quality, processing purchase orders, and resolving any purchasing issues that may arise to ensure a seamless supply chain operation.

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What qualifications are required for the Floral Buyer Support Specialist position at Charlie's Produce?

To qualify for the Floral Buyer Support Specialist role at Charlie's Produce, you should have at least one year of experience in a relevant role, preferably as a Customer Service Representative at Charlie’s. A solid understanding of floral terminology and trade standards is essential, alongside proficiency in Microsoft Office and a basic understanding of Tableau for data visualization. Strong communication and organizational skills are also vital to succeed in this position.

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How does Charlie's Produce support the career growth of a Floral Buyer Support Specialist?

Charlie's Produce is committed to employee growth and development. As a Floral Buyer Support Specialist, there are a variety of training programs and performance reviews that encourage professional advancement. Employees can benefit from exposure to different aspects of our operations, along with the opportunity to engage in various projects that enhance personal skills and contribute to team success.

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What is the work environment like for a Floral Buyer Support Specialist at Charlie's Produce?

The work environment for a Floral Buyer Support Specialist at Charlie's Produce is vibrant and collaborative. You'll be part of a dedicated team passionate about quality produce and floral products. Our culture emphasizes loyalty, stability, and innovation, allowing you to thrive in a supportive setting while working on diverse tasks and projects that keep things exciting.

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What benefits can a Floral Buyer Support Specialist expect at Charlie's Produce?

As a Floral Buyer Support Specialist at Charlie's Produce, you can expect a generous benefits package, including medical, dental, and vision coverage starting the first of the month after hire. Additional perks include a profit-sharing program, 401(k), paid vacations, pre-tax commuter benefits, and even 100% prepaid college tuition for you and your dependents. We value our employees and believe in supporting their well-being both inside and outside of work!

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Common Interview Questions for Buyer Support Specialist - Floral
Can you describe your prior experience in customer service and how it relates to the Floral Buyer Support Specialist role?

In answering this question, focus on specific situations where you interacted with customers, resolved issues, or provided exceptional service. Highlight any experience you have working directly with floral products or managing supplier relations, and emphasize how these experiences make you a strong fit for supporting the buying team at Charlie's Produce.

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How do you prioritize your tasks when handling multiple orders and inventory levels?

Discuss your organizational strategies, such as using spreadsheets or software tools to track orders and inventory levels. Explain how you assess urgency versus importance and how you ensure accuracy even in busy times, showcasing your efficiency and attention to detail.

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What steps do you take to ensure product quality when inspecting floral products?

Describe the criteria you use when inspecting products, such as checking for freshness, color consistency, and any signs of damage. You might also want to mention any documentation practices you follow to maintain records of inspections, thereby ensuring the quality of the products delivered to customers.

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How do you communicate with vendors effectively, especially regarding issues that arise?

Highlight your communication skills by describing a situation where you resolved a vendor issue. Discuss how you approach problem-solving collaboratively, maintain professionalism, and ensure both parties leave the conversation with clarity on next steps.

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Can you explain your experience with data analysis and how you would apply it in this role?

Explain any previous roles where you used data analysis to inform business decisions. Talk about any tools you’re familiar with, like Tableau, and how you would leverage data insights to enhance inventory management and purchasing at Charlie's Produce.

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What do you know about floral industry standards and how would you apply this knowledge in your work?

Demonstrate your industry knowledge by discussing specific floral standards and best practices related to product handling and supply chain operations. Explain how staying informed on these standards can positively impact the quality of products sourced and delivered to customers.

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Describe a time when you had to adapt to a new process or technology in the workplace.

Share a specific example of when you successfully adapted to change. Outline any challenges you faced and how your willingness to embrace new processes or technologies not only improved your personal performance but also contributed to team success.

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What motivates you to succeed in a support role like the Floral Buyer Support Specialist?

Discuss your passion for the floral industry and how the desire to provide quality products to customers inspires you. Emphasize your commitment to teamwork and how helping your colleagues succeed motivates you to perform at your best.

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How would you handle a situation where there is a discrepancy in an order received?

Explain the methodical approach you would take—from confirming the order details with records, communicating with vendors, and seeking resolutions. Emphasize your attention to detail and process-oriented thinking in resolving any discrepancies.

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Can you provide an example of how you've successfully collaborated with a team to achieve a common goal?

Share a relevant story demonstrating your teamwork skills, focusing on specific contributions you made, how you communicated with team members, and the outcome of your collective effort. Highlight how collaboration adds value to achieving goals, particularly in a fast-paced environment like Charlie's Produce.

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Founded in 1978, Charlies Produce is an independently owned organic produce supplier company in the Pacific Northwest. Charlies Produce carries a wide variety of vegetables, fruit, specialty items, fresh-cut produce, grocery products, and other fl...

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January 15, 2025

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