Clinical Solutions Manager

The Clinical Solutions Manager at Chorus Innovations is responsible for engaging with customers, translating their needs into technology opportunities, facilitating product design and development, and helping with change management. Additionally, this role involves supporting the sales team with customer insights, conducting pre-sales support, and acting as a thought leader in public healthcare systems.

To become a Clinical Solutions Manager at Chorus Innovations, candidates should have a minimum of 8 years of experience in behavioral health programs within public health systems. An understanding of broader public health systems, customer-facing experience, and strong communication skills are crucial for success in this role.

The Clinical Solutions Manager plays a critical role in assisting customers with the adoption of new technology solutions. This includes collaborating with program management and customer success teams to ensure smooth transitions and promote user adoption, thereby maximizing the benefits of the products developed by Chorus Innovations.

Chorus Innovations offers a culturally rich environment that values diversity and inclusivity. Perks such as competitive salaries, unlimited vacation, 401K matching, stock options, and robust career development opportunities, make it an attractive workplace for Clinical Solutions Managers seeking to make an impact in healthcare technology.

Chorus Innovations seeks candidates with extensive experience in clinical or direct services within public behavioral health programs. Knowledge of technology initiatives related to tracking outcomes and workflow improvements, along with excellent relationship-building skills, are highly valued in this position.

When answering this question, focus on specific roles you've held in public behavioral health, highlighting the scope of your responsibilities and any significant achievements. Connect your experiences to how they will contribute to the Clinical Solutions Manager position at Chorus Innovations.

Discuss your strategies for maintaining open communication with clients, understanding their evolving needs, and how you leverage that feedback to influence project outcomes. Explain how this adaptability aligns with the mission at Chorus Innovations.

Your response should outline a structured approach to change management, discussing training, user feedback, and ongoing support. Mention how you can collaborate with cross-functional teams at Chorus Innovations to facilitate this process.

Discuss innovative technologies, like EHR systems or telehealth platforms, that enhance patient engagement and care efficiency in behavioral health settings. Link your response to the goals of Chorus Innovations in democratizing health tech.

Talk about key performance indicators (KPIs) you would use, such as patient satisfaction, workflow efficiency, and data quality, and how monitoring these metrics can inform ongoing improvements in products at Chorus Innovations.

Share a specific example where you communicated complex ideas effectively to stakeholders. Highlight your communication skills and ability to relate tech benefits to end-users’ daily operations, echoing the needs of Chorus Innovations’ client base.

Provide insights on current challenges such as access to care, data integration, or regulatory compliance. Discuss how you envision Chorus Innovations addressing these issues through its technology solutions.

Explain your method for prioritization, such as using project management tools or frameworks, and how this ensures that customer needs are met in alignment with Chorus Innovation’s mission and project timelines.

Share specific strategies you used to build rapport, such as active listening, empathy, and consistently delivering value. Emphasize how building relationships is essential for the role of Clinical Solutions Manager at Chorus Innovations.

Discuss your passion for technology and its potential to enhance patient outcomes. Tie your motivation to the values and goals of Chorus Innovations, showing your enthusiasm for contributing to meaningful healthcare solutions.