Automotive Customer Service Representative / Shuttle Driver| Weekends Off & Part Time Available | Magnolia

As an Automotive Customer Service Representative/Shuttle Driver at Christian Brothers Automotive in Magnolia, you will have a diverse range of responsibilities. Your primary duties will include checking guests in and out of the facility, scheduling appointments, and providing safe shuttle service. You'll also assist with clerical tasks, keep the facility organized, and act as a community ambassador by fostering relationships with customers. Your role is crucial in providing top-notch customer service and ensuring a smooth operation at the shop.

To be successful as an Automotive Customer Service Representative/Shuttle Driver with Christian Brothers Automotive in Magnolia, you should have proven customer service experience and strong communication skills. A valid state driver's license is mandatory, and you must meet certain insurance driving record requirements. It's essential to thrive in a fast-paced environment and be a team player who enjoys learning. Familiarity with Microsoft Office is also beneficial for this position.

Christian Brothers Automotive offers continuous training opportunities through programs such as the CBA Flywheel Learning System. This commitment to employee development allows Automotive Customer Service Representatives/Shuttle Drivers to upskill and advance their careers within the company. You'll receive ongoing training to enhance your automotive knowledge and customer service skills, ensuring that you are well-equipped to excel in your role.

Employees working as Automotive Customer Service Representatives/Shuttle Drivers at Christian Brothers Automotive enjoy a host of benefits. Key perks include weekends off to spend with family and friends, flexible scheduling, employee discounts, and access to appreciation events. There's also the employee point store, where you can redeem training points for rewards. The company values its employees and prioritizes their well-being and job satisfaction.

Christian Brothers Automotive stands out as a fantastic workplace due to its commitment to community, employee support, and continuous training. As an Automotive Customer Service Representative/Shuttle Driver, you'll be part of a team that values respect and teamwork while providing exceptional service. The local owner’s presence ensures a supportive and inclusive environment, making it a great place to grow and make meaningful relationships.

At Christian Brothers Automotive in Magnolia, flexibility is key! As an Automotive Customer Service Representative/Shuttle Driver, you can choose between two different shifts that fit your schedule. This flexibility enables you to maintain a work-life balance while being an integral part of our team, supporting customers and managing day-to-day operations effectively.

The hiring process for the Automotive Customer Service Representative/Shuttle Driver position at Christian Brothers Automotive involves submitting your application to a locally owned franchise. The franchisee will handle the entire recruitment process, including interviews and employment decisions. It's essential to be prepared to discuss your customer service experience and your passion for assisting others, as this is a key aspect of the role.

When faced with a difficult customer, it's essential to listen actively and empathize with their concerns. Begin by acknowledging their frustration and assuring them that you are there to help. Provide solutions within your capability and remain calm and professional throughout the interaction. This not only helps defuse the situation but also shows your commitment to excellent service.

Think of a specific example where you provided exceptional service to a customer. Describe the situation clearly, explaining the challenges you faced and the steps you took to exceed their expectations. Highlight how this effort positively impacted the customer experience and reinforced the importance of customer service in your job.

Maintaining a clean and organized facility is crucial for providing an excellent customer experience. Regularly check the waiting area, reception, and shuttle vehicles for cleanliness. Utilizing checklists can help ensure nothing slips through the cracks. Encourage team collaboration by assigning cleaning tasks and creating a routine schedule for upkeep, ensuring that the environment remains welcoming.

Time management and prioritization are key in a fast-paced role. I evaluate tasks based on urgency and importance, tackling the most critical ones first. Utilizing organizational tools or lists helps keep track of everything I need to accomplish while allowing me to maintain focus amid the busyness of the job.

Express your passion for customer service and how you align with Christian Brothers Automotive's values, such as integrity and community. Highlight your interest in working within a company that emphasizes employee development and rewards dedication. Share any personal experiences that resonate with the company’s mission, enhancing your connection to the role.

Emphasize the importance of effective communication, collaboration, and respect within a team. Share a specific example of how you contributed to a successful team project and how your teamwork skills enhance morale and productivity. This will demonstrate your understanding of the value that teamwork brings to customer service roles.

Understanding basic automotive terminology is crucial in effectively communicating with customers about their vehicle needs. It helps build trust and confidence while ensuring that customers feel informed about services. While I have some basic knowledge, I am eager to learn more about automotive repair service terminology to provide better assistance.

Safety is a top priority when providing shuttle service. I ensure that everyone wears seatbelts and adhere to traffic laws while maintaining a calm and focused demeanor during driving. Regular vehicle inspections for maintenance ensure that any potential safety issues are addressed immediately, creating a secure atmosphere for passengers.

I am quite comfortable using Microsoft Office applications and have experience with managing schedules, maintaining records, and executing correspondence using these tools. I believe that proficiency in software applications greatly enhances efficiency in clerical tasks and can streamline collaboration among team members.

Building positive relationships with customers involves active listening, being friendly, and showing genuine interest in their needs. I strive to greet customers warmly and make them feel welcome. By personalizing interactions and following up on past services, I can create a connection that fosters long-term loyalty and trust.