Hotel Security (Unarmed) - Full-Time, Nights - $19.5-21.0/HR + Benefits (GC Req.)

As a Hotel Security (Unarmed) at Citadel Security USA, your main responsibilities include managing access control, responding to emergencies, conducting ongoing risk assessments, and providing exceptional customer service to guests and staff. You'll act as a safety presence throughout the property and collaborate with local law enforcement, ensuring a secure and welcoming environment for all.

To become a Hotel Security (Unarmed) at Citadel Security USA, candidates must have a high school diploma or GED, hold a valid Denver Guard Card, and be able to pass a background check and urinalysis. Previous experience in hospitality or security is preferred but strong communication skills and a customer-focused approach are vital.

While hospitality experience is highly preferred for the Hotel Security (Unarmed) position at Citadel Security USA, it is not strictly required. What is essential is a customer-first mindset and the ability to communicate effectively with guests and staff to ensure everyone's safety and satisfaction.

Citadel Security USA supports its Hotel Security (Unarmed) officers by providing paid local trainings, uniforms, and the tools necessary for success. We also offer competitive pay, referral bonuses, and a comprehensive benefits package to ensure our team members feel valued and rewarded for their hard work.

The Hotel Security (Unarmed) position at Citadel Security USA offers overnight shifts from 10:00 PM to 6:00 AM. This full-time role operates four days a week, providing a structured schedule while allowing for personal time during the day.

When answering this question, focus on a specific incident that showcases your problem-solving skills. Describe the challenge, your actions to de-escalate the situation, and the successful outcome that prioritized guests' safety while maintaining professionalism.

To address this question effectively, explain the importance of training and preparation. Discuss techniques such as deep breathing or staying focused on the task at hand, which contribute to maintaining composure during stressful events, ensuring your ability to respond appropriately.

In your response, emphasize that exceptional customer service in hotel security means providing assistance with a friendly attitude, being attentive to guests' needs, and effectively communicating safety protocols. Share an example of how you've successfully combined security measures with excellent service in past roles.

For this question, outline a systematic approach you would take, such as conducting regular walkthroughs, identifying vulnerabilities, and collaborating with guests and staff about their safety concerns. Demonstrating your proactive strategy shows your commitment to maintaining a secure environment.

In answering, mention how you quickly assess the severity of each situation and prioritize your response based on urgency and impact on guest safety. Discuss any specific organizational methods you employ to stay on top of tasks while ensuring prompt and effective action.

Demonstrate your approach to empathetically yet firmly managing intoxicated guests. Explain the importance of assessing the situation, involving other staff if necessary, ensuring the safety of all individuals involved, and potentially contacting local authorities if the situation escalates.

Highlight specific conflict resolution skills and experiences you've had in previous roles. Discuss techniques such as listening actively, remaining neutral, and finding common ground to resolve disputes, ultimately ensuring a positive guest experience and safety.

Your answer should reflect genuine interest in the position and company values. Mention Citadel Security USA's commitment to excellence, your admiration for their reputation, and how you believe your skills align with their mission of providing exceptional security services in the hospitality industry.

In your response, describe your observational skills and note-taking habits. Stress the importance of accurate and detailed documentation for each incident, including time, location, and involved parties, leading to timely and effective reporting.

Here, emphasize the importance of teamwork and adherence to security protocols. Discuss your plan to approach the colleague privately, remind them of the protocols, and suggest a possible refresher training, showing your commitment to maintaining a secure environment.