Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Production Support Engineer -  Rates Front Office Technology (VP) image - Rise Careers
Job details

Production Support Engineer - Rates Front Office Technology (VP)

Are you someone who enjoys solving problems and loves taking on new challenges?

Are you an ardent learner who is always looking to improve?

Want to learn more about financial products?

Great news, we might have an exciting career opportunity for you!

Overview of Citi:

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily.

Citi is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence

Role / Position Overview

The team is largely client facing and has a significant amount of interaction with the Rates Trading desks and E-Commerce.

You will have the opportunity to further develop knowledge of financial markets – including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution.

Candidate will become a senior member of the team, responsible for ensuring a high level of service to our clients and helping to manage BAU workloads. They will also have the opportunity to drive / manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team.

Key Responsibilities:

  • Manage customer relations when dealing directly with both internal and external users of the systems.
  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)
  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools
  • Other key responsibilities (not exhaustive):
    • Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics
    • Understanding and documenting business requirements
    • Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring
    • Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)
    • Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.

You will work with the below niche areas:

Trading products to include (but not an exhaustive list) :

  • Government Bond / US Treasuries
  • Interest Rate Swaps
    • Inflation Linked Securities
  • Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)
    • ION / Marketview
    • Citi Velocity
    • ITRS (Monitoring Software for platform)
  • Providing functional and technical help around the relevant systems to users by (not exhaustive)
    • Ensure correct pricing of instruments
    • Dealing with Risk & PnL Issues reported by users
    • Dealing with trade execution & processing / booking
    • Work within the 24x7 rota, this is on an “on-call” basis.

Development Value:

  • Ability to work as part of a truly global technology team.
  • First class technical and business training from well-established team.
  • Gain experience in liaising with Trading/Sales and Middle Office Counterparts.

Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Essential Technical Experience:

  • Advanced knowledge of Sybase SQL. (Able to build ad hoc SQL queries)
  • Advanced knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions with ease)

Desirable

  • Basic Business knowledge/ understanding of financial markets and products.
  • Coding / scripting experience preferable (any language)

Experience with real-time monitoring systems such as ITRS Netagent.

Skills:

  • Strong analytical skills & attention to detail
  • IT (spreadsheet/analytical/modeling skills)
  • Positive attitude and keen to learn.
  • Good communication and interpersonal skills.
  • Ability to work under stress and time constraints.

Desirable

  • Job scheduling tool such as Autosys.
  • Issue tracking and reporting using tools such as JIRA
  • Knowledge/ experience of problem Management Tools.
  • Strong all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New York New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Apr 25, 2025

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Citi DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Citi
Citi CEO photo
Jane Fraser
Approve of CEO

Average salary estimate

$177900 / YEARLY (est.)
min
max
$142320K
$213480K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Citi Hybrid Florence Kentucky United States
Posted 4 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

Become a pivotal part of Citi as a Service Process Coordinator, where your expertise will directly influence the quality of loan servicing operations.

Photo of the Rise User
Citi Hybrid Irving Texas United States
Posted 4 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

As an Audit Manager at Citi, you will leverage your consumer compliance audit expertise to oversee audits and assessments within a dynamic environment.

Photo of the Rise User
Highmark Health Hybrid PA, Working at Home - Pennsylvania
Posted 8 days ago

enGen is looking for a Remote Associate Technical Analyst to enhance application product life cycle support while collaborating with cross-functional teams to drive success.

Join Dignity Health Medical Group as a Connection Center Technology Specialist focusing on operational efficiency and patient-centered care.

Photo of the Rise User
Evolution Hybrid Philadelphia, PA, USA
Posted yesterday

Become a key player at Evolution, supporting IT operations for a leading online gaming provider as our ITO Support Specialist.

Photo of the Rise User
Illinois Bone & Joint Institute Hybrid Des Plaines, Illinois, United States
Posted 9 days ago

Join our dedicated team at IBJI as a Senior PACS Analyst, where you will optimize the performance of our imaging systems while ensuring effective support and collaboration.

Posted 6 days ago

Join the University of Rochester as a Customer Technology Spec II, where you will lead technology support efforts to empower faculty and staff in a vibrant academic environment.

Photo of the Rise User
EliseAI Hybrid New York City
Posted 13 days ago
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Paid Holidays

Join EliseAI as a DevOps Engineer to drive impactful software deployment and infrastructure management in a cutting-edge AI startup.

Photo of the Rise User
Vitesse PSP Hybrid No location specified
Posted 6 days ago

We're seeking an experienced End User Support Engineer to join Vitesse and support our corporate cloud technologies while ensuring user satisfaction.

Posted 11 days ago

Join a leading design and marketing agency as a part-time Server Administrator focused on ensuring the reliability and efficiency of IT infrastructure.

Photo of the Rise User

Join Talent2Win as a Senior DevOps Engineer to shape the cloud infrastructure of a global leader in Human Experience Management, all while working remotely from LATAM.

Photo of the Rise User
Posted 14 days ago
Mission Driven
Customer-Centric
Transparent & Candid
Growth & Learning
Fast-Paced
Inclusive & Diverse
Work/Life Harmony
Rise from Within
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Education Stipend
Learning & Development
Bias Training
Performance Bonus

Join HubSpot as a Senior Security Analyst to lead innovations in threat detection and incident response in a remote capacity from Ireland.

Photo of the Rise User
Saronic Hybrid Austin, Texas
Posted 4 days ago

Saronic Technologies is on the lookout for an agile IT Project Manager to lead essential IT projects in defense autonomy systems.

Fim Limited Remote No location specified
Posted 9 days ago

Join FIM as a Junior IT Manager to improve IT services while enjoying hybrid working and industry leading benefits.

Photo of the Rise User
Unisys Hybrid Deakin, ACT, Australia
Posted 11 days ago

Join Unisys as an Apps Packaging & SOE Engineer to leverage your expertise in modern endpoint management and contribute to the engineering of Windows environments.

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

757 jobs
MATCH
Calculating your matching score...
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY