Systems Engineer – Senior/Network Engineer (Onsite)

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents, and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance. 

Citizens' mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.  We stand proudly by our values of being Committed, Accountable, Responsive and Empowered.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

POSITION SUMMARY:  The Systems Engineer – Senior is responsible for serving as an advanced-level technical expert. This position will participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis, solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This position will apply technical analysis, design and implementation skills to ensure alignment of Citizens’ corporate systems with Citizens’ Enterprise Architecture and industry best practices. A primary objective of this position is to ensure the commonality of technical components and approaches across production systems. This position will work closely with Citizens Application Development team leads, Operations management, Release Managers, Infrastructure Engineering and Enterprise Architecture.

ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED. 

• Accountable for the availability, reliability, serviceability of Citizens' infrastructure hardware and software.
• Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. Facilitate and lead design review prior to implementation of solutions within the established Enterprise Architecture framework and guidelines and industry best practices. Ensure solutions are designed to take advantage of the existing assets, integrate them into the existing environment, follow the enterprise architecture, and solve the business problems of the business owner or unit.
• Serve as primary liaison between senior leadership and Enterprise Architecture team on strategic direction and also provide input to the Enterprise Architecture team regarding standards and framework enhancements. Interface with Business Analysts to understand and apply business processes to current technology.
• Review the solution architecture blue prints in collaboration with team members. Effectively communicate the architecture to affected staff members. Guide and lead the technical teams to resolve complex technical issues as they arise.
• Provide architectural assurance throughout the development life cycle and guards the architectural integrity of Citizens’ Production systems. Responsible for architecture and technical design documentation for production systems and related integrations with dependent subsystems.
• May coach, counsel or train less-experienced staff, may also direct the work of others, may provide input in the performance management, goal setting and review processes.

REQUIRED EDUCATION AND EXPERIENCE: 

• High School Diploma | GED, 
• Associate/Technical Degree OR 2 years relevant experience, OR a combination of both college and experience equivalent to 2 years.
• Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years. (Computer Science/ Information Technology or related field).

AND 

• 7 or more years of experience administering various systems and applications. 5 years of experience working as a systems engineer in a large or medium-sized company.

*Additional education may count towards work experience*

PREFERRED QUALIFICATIONS: 

• Knowledge of formal Change Management, Configuration Management and Release Management.
• Networking (TCP/IP, DHCP, DNS) Routing, QoS
• Experience administering Enterprise grade Firewalls and intrusion detection systems, log management/reporting solutions.
• Advanced understanding of SSL and IPsec VPN technology
• Intermediate or Advanced knowledge of Administering Checkpoint Firewalls.
• Intermediate experience of administering F5 Load balancers and F5 WAF’s
• Intermediate experience of routing protocols including OSPF, BGP, EIGRP
• 3yrs + of experience various Cisco networking devices, including Routers, Switches, Nexus, ACI, ISE.
• Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Understanding of QoS Policies
• Cloud Networking in Azure/AWS
• Provide Network Security recommendations and best practices for Network security.
• Understanding of scalability and performance considerations for the technical design and deployment of business applications to support significant peak volume of activity.
• Cisco certifications including CCNA, CCNP, CCIE
• Checkpoint Certifications including CCSA, CCSE
• Cisco ACI Experience.
• Microsoft Azure Cloud experience as it relates to Networking components

SCOPE/COMPLEXITY OF WORK:

• What percentage of time is accountable for transactional, day-to-day operational support? 60%
• What percentage of time is accountable for short-term operational goals? 40%

PHYSICAL REQUIREMENTS:

Frequent: Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Exposed, Work around.

Continuous: Stationary position.

Occasional: Travel, Ability to be on call and support a 24 hour/ day and 7 day/ week operations environment as needed, Requires the ability to be on call according to scheduled rotations.

Relocation Assistance is available for this position 

Visa sponsorship is not available for this position

All your information will be kept confidential according to EEO guidelines.