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Case Manager, Bureau of Tuberculosis Control

Job Description

Open to candidates who are permanent or those who will be successfully applying for the Open-Competitive PUBLIC HEALTH ADVISER, Exam No. 5116 or the PROMOTION TO PUBLIC HEALTH ADVISER, Exam No. 5541 within the filing period From: October 9, 2024, To: October 29, 2024.

PROGRAM AND JOB DESCRIPTION:

The mission of the Bureau of Tuberculosis Control is to prevent the spread of tuberculosis and to eliminate it as a public health problem in New York City. The goals to achieve this mission are twofold: 1) To identify all individuals with suspected or confirmed TB disease and ensure appropriate treatment; 2) ensure that individuals at high risk for progression from TB infection to TB disease are identified and treated for TB infection and do not develop TB disease.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
1) Interview and educate patients diagnosed with or those who are receiving medical evaluation for a Tuberculosis disease.
2) Elicit, locate, and test individuals exposed to tuberculosis disease to prevent further spread of the disease.
3) Conduct surveillance activities including administering diagnostic test for TB and collecting/transporting specimen including but not limited to blood.
4) Conduct home visits to execute tuberculosis case management activities including but not limited to; test and educate persons exposed to infectious patients; to locate and return lost patients to medical follow-up; to assess the home environment.
5) Observe patients with a communicable disease ingest prescribed medication.
6) Make site visits to hospitals and private medical offices to conduct record reviews and extract data.
7) Manage and monitor patients with presumptive tuberculosis disease, confirmed disease and contacts from diagnosis thru completion of treatment or final status determination.

Preferred Skills:
- Knowledge of Public Health or health care delivery; good communication and organization skills;
- Ability to work in a team environment;
- Working knowledge of Microsoft suite (MS word, Excel etc.);
- Experience working in the community in a social service, mental or public health capacity;
- Excellent writing and communication skills.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!


The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

Qualifications

1. A baccalaureate degree from an accredited college, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; or
2. A baccalaureate degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or
3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in "2" above; or
4. Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in "1" above or six months of experience as described in "2" above.
Additional Requirements
A. To be assigned to Assignment Level II, candidates must have, in addition to meeting the minimum qualification requirements listed above, at least one year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience as described in Qualification Requirement "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

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$80000K

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What You Should Know About Case Manager, Bureau of Tuberculosis Control, City of New York

Are you passionate about public health and making a difference in the community? The Bureau of Tuberculosis Control in New York City is looking for a dedicated Case Manager to join our team! In this rewarding role, you'll play a crucial part in preventing the spread of tuberculosis (TB) within our vibrant city. As a Case Manager, you'll be responsible for interviewing and educating patients diagnosed with TB, ensuring they receive the proper treatment and support. You'll also work to locate and test individuals exposed to the disease, conducting essential surveillance activities that help us combat TB effectively. Your day may include home visits, where you'll assess living conditions and support patients through their recovery journey. Communication and organization will be essential as you collaborate with healthcare providers and participate in record reviews at hospitals and medical offices. If you have a solid background in public health, excellent written and verbal communication skills, and enjoy working in a team environment, we want to hear from you! With a generous benefits package that includes loan forgiveness options and job security, this position offers a fantastic opportunity to contribute to the health and wellness of New Yorkers. Come join us at the Bureau of Tuberculosis Control, where your efforts will help build a healthier community for everyone!

Frequently Asked Questions (FAQs) for Case Manager, Bureau of Tuberculosis Control Role at City of New York
What are the primary responsibilities of a Case Manager at the Bureau of Tuberculosis Control?

As a Case Manager at the Bureau of Tuberculosis Control, your primary responsibilities include interviewing patients diagnosed with tuberculosis, educating them about their treatment plans, conducting surveillance activities, and managing patient care from diagnosis to treatment completion. You'll also engage with individuals exposed to TB and conduct home visits to support case management efforts.

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What qualifications are needed to apply for the Case Manager position at the Bureau of Tuberculosis Control?

To apply for the Case Manager position at the Bureau of Tuberculosis Control, candidates should have a bachelor's degree in health, social, or biological sciences, or equivalent experience in public health. Additionally, knowledge in health education or disease intervention is preferred, along with strong communication and team collaboration skills.

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What skills are advantageous for a Case Manager position at the Bureau of Tuberculosis Control?

Having a background in public health or healthcare delivery is beneficial for a Case Manager at the Bureau of Tuberculosis Control. Good communication, organizational skills, teamwork ability, and proficiency in Microsoft Office are key skills that will help you be successful in this role.

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How does the Bureau of Tuberculosis Control support the training and development of Case Managers?

The Bureau of Tuberculosis Control is committed to the professional growth of its employees. They provide ongoing training opportunities in public health practices, case management techniques, and relevant technology tools. The supportive team environment encourages learning and development, ensuring Case Managers are well-equipped to perform their duties.

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What are the benefits of becoming a Case Manager at the Bureau of Tuberculosis Control?

As a Case Manager at the Bureau of Tuberculosis Control, you'll enjoy a comprehensive benefits package, which includes premium-free health insurance, a defined benefit pension plan, and access to federal and state loan forgiveness programs. Moreover, you have the opportunity for job security and a work-from-home policy that promotes work-life balance.

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Common Interview Questions for Case Manager, Bureau of Tuberculosis Control
Can you describe your experience with disease intervention and community health education?

In your response, focus on any relevant roles where you've educated the community or worked in disease prevention. Mention specific programs you were involved in, how you tailored your approach to different audiences, and the outcomes achieved.

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What strategies would you use to follow up with patients who have missed appointments?

Highlight your proactive communication skills. You might discuss using reminders, follow-up calls, or home visits to reconnect with patients. Emphasize your understanding of the importance of building trust and rapport in such situations.

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How do you ensure patient confidentiality in your work?

Explain your understanding of HIPAA regulations and the steps you take to protect patient information, whether through secure communication methods or maintaining confidentiality during home visits and interactions.

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Describe a situation where you had to work with a diverse population. How did you approach it?

Share a specific example that illustrates your cultural competence. Discuss how you adapted your communication style or approach to meet the needs of different community members and ensure effective service delivery.

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What would you do if you encounter resistance from a patient regarding treatment?

Discuss your approach to listening and understanding their concerns, providing education about the importance of treatment, and working collaboratively to find a solution that respects their perspective while focusing on health outcomes.

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How do you coordinate with healthcare providers and social services in your case management?

Explain your collaborative approach. Mention how you establish relationships with local healthcare providers and social services, ensuring a comprehensive plan for your patients that addresses all their needs.

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What types of surveillance activities have you conducted in your previous roles?

Discuss any relevant experiences, such as conducting interviews or collecting data on disease transmission. Be specific about the methods you used and how the data contributed to public health efforts.

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How do you handle stress and maintain your productivity in a challenging work environment?

Share strategies that work for you, such as time management, prioritizing tasks, and self-care practices. Emphasize your commitment to maintaining a positive attitude, even in high-pressure situations.

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What motivates you to work in public health, particularly in tuberculosis control?

Reflect on your passion for community service. Discuss how the mission of preventing disease and improving health equity resonates with you and drives your commitment to making a difference.

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Are you familiar with any software or tools that are essential for managing public health data?

Talk about your experience with software tools, such as Microsoft Office or specific public health data management systems. Emphasize your ability to quickly learn new technologies and stay updated on best practices in data management.

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DATE POSTED
December 29, 2024

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