Operations Manager, Bureau of Finance, Administration and Services

Due to existing promotional lists, open only to DOHMH employees who are either permanent Administrative Manager – Non-Managerial from M1/M2 L2-1002C or permanent Administrative Staff Analyst or – Non-Managerial from M1/M2 L2-1002C AND Open to candidates who are permanent Health Services Manager - Non-Managerial L2.

The Bureau of Finance, Administration, and Services (BFAS) oversees human resources, finance, contracts, procurement, operations, facilities, travel, and all other administrative matters for the Center of Community Health and Wellness (CHECW) and its 600+ staff.

As Operations Manager, the selected candidate will have oversight responsibility for the following duties and responsibilities:

- Execute daily supervision of the effective building operations and maintenance for 600+ staff in 12 physical buildings citywide, in support of the management of CHECW’s operations and facilities portfolio.

- Facilitate intra-bureau/divisional communications, address and track emergent issues, organize routine maintenance, and collaborate with CHECW’s 8 bureaus, and the Bureau of Operations, the Bureau of Facilities, Planning and Administrative Services, the Bureau of Finance, the Bureau of Transportation, and the Bureau of Network Technology and Telecommunications, on special projects and improvements.

- Collaborate with the Bureau of Facilities, Planning and Administrative Services, and Bureau of Network Technology and Telecommunications to oversee space planning and routine division reorganization request.

- Forge partnerships with counterparts in CHECW’s Bureau of Finance, Administration and Services on efficient and streamlined service delivery for CHECW bureaus.

- Review, compile and disseminate divisional requests for inventory to BFAS Finance team, (including items needed for fleet maintenance, general office supplies, and furniture, and protection equipment,) and work with vendors as needed.

- Provide high-level managerial support and oversight of CHECW’s fleet vehicles and associated responsibilities, including facilitating enrollment into LENs program, tracking care and maintenance schedules, DOT permit issuance, notifying vehicle operators of impending deadlines for mandatory driving courses, trip logs, tax documentation, etc.; and work with the Transportation Unit to address violations, services, inspections, and accidents.

- Liaise with Bureau of Network Technology and Telecommunications to support IT purchases and exchanges, special IT projects, and address connectivity concerns.

- Liaise with Agency counterparts in Facilities and Operations to address needs related to physical spaces, fleet, supplies, services, and other operational issues.

- Partner with staff at various levels within and across divisions to solve problems and improve communications, reporting practices, response times, and overall operational capacity.

- Develop and manage tracking systems and surveys to streamline reporting and request processes across the division.

- Maintain operational guidance documents; advise programs and leadership of standard procedures, current policy, and/or available systems available for routine processes and decision making.

- Create tracking systems and surveys to streamline reporting and request processes across the division.

- Analyze gathered data to evaluate workflows and deliver efficient services across the division.

- Performs other operations-related tasks, duties, and responsibilities as assigned by the Director of Operations.

- In the absence of the Director of Operations, this role will serve as the Acting Director of Operations in planning, directing, coordinating, and overseeing all programmatic and administrative functions on behalf of BFAS.

Preferred Skills:
Ability to manage multiple priorities and competing demands in high-paced environment while maintaining professionalism.
Ability to manage multiple tasks simultaneously and meet tight deadlines.
Ability to effectively communicate with staff across all agency levels.
Excellent verbal and written communications skills.
Knowledge and experience of facilities and operations functions and task within a city agency.
Must be responsive, possess effective people skills, and build and maintain effective working relationships across programs and with employees at all levels.
Strong organizational, analytical, and problem-solving skills.
Ability to demonstrate a professional, positive attitude and work ethic.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
satisfactory, full-time progressively responsible experience as described in "1"
above, 18 months of which must have been in an administrative, managerial,
executive or supervisory capacity. The supervisory work must have been in the
supervision of staff performing clerical/administrative work of more than
moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all
candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above
the high school level may be substituted for the general clerical/administrative
experience (but not for the administrative, managerial, executive or supervisory
experience described in "1", "2" or "3" above) at a rate of 30 semester credits
from an accredited college for 6 months of experience up to a maximum of 3½
years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.