Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Senior Quality Assurance Specialist - 709130 image - Rise Careers
Job details

Senior Quality Assurance Specialist - 709130 - job 1 of 2

Job Description

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP’s Licensing Divisions seeks a Clerical Associate / Senior Quality Assurance Specialist to join its Quality Assurance Unit, reporting to the Supervisor, QA Unit. Responsibilities shall include, but not be limited to:

- Under direction of the Supervisor, work with Licensing units and other DCWP divisions to resolve operational, procedural and technical QA issues; reviewing and managing periodic reports; researching complex cases to determine root causes of issues and/or propose solutions; drafting and reviewing business requirements for system fixes and enhancements; conducting User Acceptance Testing as needed;

- Performing clerical work including complex data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants and process license applications as needed;

- Checking records for accuracy of information and for conformity with established policy and procedures;

- Collecting and reviewing Licensing data to ensure quality and timely completion;.

- Coordinating and providing training to licensing staff and other relevant stakeholders to ensure support for license applications; processing licensing applications and payments as needed;

- Establishing, implementing and managing consistent and effective methods for data collection, entry and control by Licensing staff;

- Consulting with the Supervisor to identify opportunities to improve Licensing processes and consistent communications with applicants (including but not limited to renewal instructions,
updated supplemental forms, etc.) to make them more efficient and customer service oriented;

- Coordinating with the Supervisor to monitor Licensing deadlines for all license and renewal schedules, correspondences timelines, and other license related requirements;

- Work with Supervisor on initiatives including recommending, drafting and amending process manuals for Licensing Division based on the QA analysis;

- Under direction of the Supervisor, work with supervisors to address potential internal control weaknesses and implement all appropriate external and internal audit recommendations
expeditiously;

- Make recommendations to improve the quality of the division’s work; and

- Other related tasks, as needed.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Join the NYC Comptroller's Office as a Senior Investment Officer and be instrumental in developing investment strategies for a major pension fund.

Photo of the Rise User
City of New York Hybrid New York City, NY
Posted 10 days ago

Join DCAS as an HR Generalist to enhance operations through effective personnel management and support for NYC employees.

Photo of the Rise User

We are seeking a skilled Lead Engineer in Quality Assurance to enhance our testing practices and mentor our team at TransUnion UK.

Photo of the Rise User
Equifax Remote IND-Pune-Equifax Analytics-PTEC
Posted 5 days ago

Join Equifax as a Quality Assurance Engineer, where you will lead testing efforts and enhance product quality in a collaborative environment.

Photo of the Rise User
Posted 8 days ago
Dare to be Different
Diversity of Opinions
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning

As a QA Automation Engineer at Writer, you will spearhead testing and automation efforts, ensuring impeccable quality standards for our product.

Photo of the Rise User

Join iRhythm as a Senior Product Quality Engineer to take a lead role in ensuring product excellence and reliability in cardiac health solutions.

Photo of the Rise User

AbbVie seeks a Senior Quality Engineer to lead validation and qualification efforts, enhancing their commitment to addressing critical health challenges.

Photo of the Rise User
Konecranes Remote Hyvinkää, Finland
Posted 11 days ago

Embark on a career at Konecranes, contributing as a Software Test Engineer in a hybrid-remote position to enhance container handling automation.

Photo of the Rise User
Posted 10 days ago

Join Spacetalk as a Lead QA Engineer and play a vital role in the transformation towards a software-first model focusing on quality assurance.

CSL Hybrid Seqirus USA - NC - Holly Springs
Posted 3 days ago

Lead supplier quality assurance strategies as a Senior Manager at CSL Behring, a global leader in delivering vital medicines.

Photo of the Rise User
Posted 10 months ago
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Mission Driven
Social Impact Driven
Diversity of Opinions
Growth & Learning

Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

2517 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 21, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!