Account Manager - Newport News/ Hampton

As an Account Manager at City Wide Facility Solutions, you will primarily manage client relationships, ensuring satisfaction and retention. Responsibilities include overseeing service delivery, conducting facility inspections, coordinating training for Night Managers, identifying service expansion opportunities, and collaborating with contractors. You'll be integral in tracking performance metrics and consistently striving to enhance the client experience.

To qualify for the Account Manager role at City Wide Facility Solutions, candidates should possess 3-5 years of experience in facility management or account management. A proven track record of building strong client relationships, excellent communication and organizational skills, and familiarity with CRM software are essential. Experience managing a team is preferred, and a valid driver's license is required.

City Wide Facility Solutions offers a comprehensive benefits package for Account Managers, including medical, dental, and vision health care plans, life insurance options, and a 401k plan with company match. Additionally, employees receive vehicle and phone allowances, plus opportunities for commission, ensuring that your efforts and achievements are rewarded.

Success as an Account Manager at City Wide Facility Solutions hinges on exceptional communication and interpersonal skills, strong organizational abilities, and the capability to multitask. Building lasting client relationships is vital, so a proactive approach in addressing client needs and challenges can lead to greater job fulfillment and success in this role.

A typical day for an Account Manager at City Wide Facility Solutions involves client meetings, facility assessments, and team leadership activities. You’ll coordinate with your team to ensure high service standards, conduct regular inspections, engage in upselling additional services, and analyze performance metrics—keeping dynamic and impactful interactions at the forefront of your daily routine.

When answering this question, highlight specific instances where you successfully built or enhanced client relationships. Discuss your approach to understanding client needs, addressing concerns, and ensuring satisfaction, using examples that showcase the positive impact of your actions.

Focus on your ability to listen to client needs and identify gaps where additional services could enhance their experience. Explain how you build trust and present upselling opportunities as solutions that benefit the client, rather than just a sales tactic.

Discuss the importance of regular inspections, clear communication with your team, and feedback from clients. Illustrate how you track performance metrics and improve processes to maintain high service standards, ensuring all agreements are fulfilled.

Mention specific CRM software you have experience with, discussing how these tools help streamline communication, track client interactions, and manage service delivery effectively, leading to improved client satisfaction.

Explain your approach to conflict resolution by emphasizing active listening, empathy, and prompt action to resolve the issue. Share a relevant example where you transformed a negative situation into a positive outcome.

Discuss your leadership style and how you motivate and develop your team. Provide examples of training you’ve implemented or team successes under your guidance, emphasizing your commitment to team-building and collaboration.

Elaborate on your time management techniques, such as using task prioritization methods or tools that help you stay organized. Showcase your ability to juggle responsibilities while ensuring high-quality service delivery.

Talk about your methods for gathering feedback, such as surveys or regular check-ins, and how you analyze this data to make informed decisions that enhance client satisfaction levels and improve service.

When asked this question, describe a specific project from inception to completion. Discuss the objectives, your role, challenges faced, and the successful outcomes, pointing out what you learned through the experience.

Express your admiration for the company's commitment to service excellence and community impact. Share how your career goals align with City Wide’s values and how you envision contributing to their success as an Account Manager.