Strategy Analyst I

For the Strategy Analyst I role at CivicPlus, candidates should possess a Bachelor's degree in Business, Data Analytics, Finance, or a related field, with an MBA or advanced degree being preferred. Strong numerical abilities, along with experience in quantitative and statistical analysis, are essential. Proficiency in data visualization tools and analytics platforms like SQL, Python, and CRM systems are also crucial for this position.

A Strategy Analyst I at CivicPlus is responsible for delivering timely and accurate reporting and analysis to support organizational performance. This includes conducting sales, marketing, and payments performance analysis, presenting data findings to stakeholders, and suggesting process improvements. Additionally, you will prepare forecasts utilizing Salesforce and undertake complex data projects to drive business decisions.

Absolutely! CivicPlus is celebrated for its supportive culture that prioritizes employee growth and collaboration. As a Strategy Analyst I, you will enjoy a work environment that values continuous learning through initiatives like weekly knowledge hours and team bonding events, encouraging both personal and professional development.

In the Strategy Analyst I role at CivicPlus, you’ll handle various engaging projects, including dashboard creation, forecasting, and running ad hoc analyses. You’ll be tasked with analyzing payment data and metrics that drive business decisions, providing ample opportunity to showcase your analytical skills and deliver impactful insights.

To thrive as a Strategy Analyst I at CivicPlus, strong numerical and analytical skills are key. Proficiency in tools such as Tableau or Power BI, experience with Salesforce, and a sound understanding of payments data analysis are also important. Excellent communication skills to present your findings effectively make a significant difference in how your insights will influence the teams and leadership.

CivicPlus emphasizes nurturing talent and career growth. As a Strategy Analyst I, you’ll have the chance to learn from experienced colleagues, partake in various projects, and receive guidance tailored to your professional ambitions. The supportive environment, complemented by weekly engagement and learning sessions, accelerates your growth trajectory.

Yes, CivicPlus has a comprehensive benefits package for Strategy Analyst I employees, including health, dental, and vision insurance, along with Flexible Time Off and a 401(k) plan. This commitment to employee well-being ensures that you can focus on your work while feeling secure and valued.

To create a dashboard for sales performance, I would first ensure I understand the key metrics that impact sales success. I would gather input from stakeholders to establish their reporting needs, then identify the best data sources. Using data visualization tools such as Tableau, I would design an intuitive dashboard, focusing on user experience to ensure clarity and ease of use.

In my previous role, I identified declining sales in a particular region through data analysis. I gathered and analyzed detailed sales data, pinpointing specific factors contributing to the decline. I presented my findings with actionable insights that prompted strategic marketing initiatives, resulting in a quick turnaround in sales performance.

To ensure accuracy in my reporting, I double-check my data sources for consistency, apply appropriate validation methods during data collection, and conduct thorough analyses. I also seek peer reviews of my findings before presenting them to stakeholders, as collaboration helps catch any potential discrepancies.

I stay abreast of industry trends through regular reading of relevant publications, attending webinars, and participating in professional forums. This knowledge helps inform my analysis and recommendations, ensuring they align with current best practices and market shifts.

In a previous position, I conducted a project analyzing customer retention rates that were dropping unexpectedly. It involved digging into five years of data to find patterns. The challenge lay in data cleaning and ensuring accuracy, but ultimately, I identified key customer behaviors leading to churn, which helped the team implement targeted retention strategies.

I have experience with various data visualization tools, including Tableau and Power BI. I prefer Tableau for its intuitive interface and powerful visualization capabilities, allowing me to create interactive dashboards that can easily be shared with stakeholders for effective decision-making.

In a fast-paced environment, I prioritize my tasks by assessing deadlines and the impact of each project on business outcomes. I use project management tools to track my progress and communicate with team members to ensure alignment on critical tasks. Regular check-ins assist in adjusting priorities as necessary.

I have utilized Salesforce extensively for managing customer data and analyzing sales team performance. I’ve created custom reports and dashboards in Salesforce that streamline reporting processes and provide insights into sales trends, tackle challenges, and drive strategy adjustments.

I view feedback as an invaluable part of the learning process. I actively request feedback from stakeholders and consider their suggestions for improvement seriously. This approach helps refine my analysis, enhances the quality of my reports, and builds collaborative relationships with team members.

I am excited about the opportunity to work as a Strategy Analyst I at CivicPlus because it aligns perfectly with my passion for data analysis and my desire to contribute to meaningful projects that impact local governments. I admire CivicPlus’s commitment to innovation and employee growth, and I am eager to collaborate with a talented team that shares my values.